IT Service Engineer (ERP & Apps Specialist)

Motor Parts Direct; Braintree; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive parts company in Braintree is seeking an ERP & Application Engineer to support and improve enterprise applications, particularly MAM Autoparts. Responsibilities include technical support, user training, and managing integrations. The ideal candidate has 3-5 years of IT support experience and knowledge of ERP systems like SAP or Dynamics. This position offers a collaborative environment and opportunities for continuous improvement.

Qualifications

• 3-5 years in IT support, applications, and ERP IT Support role.
• Experience with MAM Autoparts preferred but not essential.
• Solid background in troubleshooting and resolving ERP-related issues.

Responsibilities

• Support and maintain the MAM Autoparts ERP system.
• Investigate user access problems and workflow errors.
• Collaborate with internal teams on ERP usage.

Skills

Troubleshooting business applications

User support

ERP configuration

Microsoft 365

Communication skills

Education

Experience with SAP, Dynamics, Oracle, or HANA

Tools

Active Directory

PowerShell

Job description

We're looking for a capable and customer-focused ERP & Application Engineer to join our IT Service Desk team. In this role, you'll take the lead on supporting and improving our enterprise applications, with a primary focus on MAM Autopart by Klipboard. You'll work closely with teams across the business to ensure applications are running smoothly, issues are resolved promptly, and improvements are continuously identified and implemented.

This is a hands-on role that combines technical expertise with a strong focus on service delivery. You'll also provide broader IT support, particularly around Microsoft 365 and general IT operations, playing a key part in delivering a seamless technology experience to internal users.

Key Responsibilities

• Take ownership of the day-to-day support and maintenance of the MAM Autoparts ERP system.
• Investigate and resolve ERP-related issues, including user access problems, workflow errors, and data inconsistencies.
• Work with third-party vendors (e.g., MAM Autoparts) and internal teams to manage system updates, tickets, and technical escalations.
• Translate business needs into ERP configuration changes or process improvements.
• Collaborate with Sales, Purchasing, Finance, and Warehouse teams to support their use of ERP and other key applications.
• Identify and lead small enhancements, system automation, and process optimisations where possible.

Application Lifecycle & Integration

• Support other key business systems and applications in use across the company.
• Assist with integrating MAM Autoparts with related systems such as accounting, inventory, or CRM tools.
• Maintain clear documentation of processes, configuration, and application flows.

User Support & Service Delivery

• Act as a key escalation point for complex application or ERP-related incidents.
• Provide clear, friendly, and effective support to users, ensuring a positive experience and quick resolution of issues.
• Build strong working relationships across departments, becoming a trusted partner for application-related support.
• Help with user onboarding and training for ERP systems and other core tools.

Microsoft 365 & General IT Support

• Provide support for Microsoft 365 tools including Outlook, Teams, SharePoint, and OneDrive.
• Manage user accounts and licensing through Active Directory and Azure AD.
• Assist with wider service desk activities including basic endpoint support, system access, and compliance.

Projects & Continuous Improvement

• Contribute to the delivery of IT projects involving new software, upgrades, or integrations.
• Carry out root cause analysis on recurring issues and recommend long-term fixes or process changes.
• Keep up to date with developments in ERP systems (particularly MAM Autoparts) and identify opportunities to improve systems and user experience.

What We're Looking For

Experience

• 3-5 years in an IT support, applications and ERP IT Support role.
• Experience supporting MAM Autoparts is preferred but not essential.
• Experience with other ERP systems like; SAP, Dynamics, Oracle or HANA is mandatory.
• Solid background in troubleshooting and resolving issues related to business applications or ERP systems.

Technical Skills

• Understanding of how data flows between systems and how to support integrations.
• Comfortable with Microsoft 365, Windows Server, Active Directory.
• Experience with scripting (PowerShell, SQL, etc.) is a plus.

Soft Skills & Service Focus

• Excellent communication and interpersonal skills, with the ability to support users at all levels.
• A strong sense of service and ownership-committed to delivering timely, reliable support.
• Able to simplify complex technical problems and explain solutions clearly.
• Organised, self-motivated, and able to manage multiple tasks effectively.

Desirable Knowledge

• Strong working knowledge of MAM Autoparts configuration, reporting, and user support.
• Experience in the automotive or aftermarket parts industry.
• Familiarity with sales order processing, inventory control, EDI, and warehouse management in ERP systems.
• Knowledge of ITIL-based service delivery practices and ticketing systems like Freshservice, Halo, or Zendesk.