IT Service Engineer

83zero Limited; London; On-site; GBP 30,000 - 40,000; Full time

Job description

IT Service Engineer - London

£30,000 - £40,000 (DOE) + Excellent Company Benefits!

Hybrid - 4 Days in Office

Are you a hands-on Service Engineer with a passion for problem-solving and cutting-edge tech? Join our client, a leading IT solution provider, supporting a diverse portfolio of global businesses. Every day is different, and you'll be working across legacy and new technologies to make a real impact.

What's in it for you?

1. Competitive Salary - £30,000 - £40,000 (DOE)
2. Bonus - Up to 15% discretionary team bonus
3. Pension - 6% employer contribution (after 3 months)
4. Private Medical Insurance - Provided by Bupa (after 3 months)
5. Annual Leave - 25 days + bank holidays (5-day rollover)
6. Life Assurance - 4x annual salary (after 6 months)
7. Season Ticket Loan - Available immediately
8. Cycle to Work Scheme - Through Evans

The Role

As a IT Service Engineer, you'll play a key role in supporting Business as Usual (BAU) IT across our client's customer base. From troubleshooting complex desktop, application, and network issues to implementing new digital transformation technologies, you'll be at the heart of keeping IT operations running smoothly.

1. Troubleshoot & resolve IT issues across hardware, software, and network infrastructure
2. Manage & monitor IT infrastructure, ensuring compliance with cybersecurity policies
3. Work with third-party vendors (Vodafone, Softcat) to deliver high-quality service
4. Support onboarding/offboarding processes
5. Provide expertise in Microsoft 365, Cisco Meraki, Azure, and Windows Servers
6. Coach & mentor junior engineers, acting as an escalation point
7. Flexible working - occasional out-of-hours support required

What You'll Bring

1. 5+ years' experience in IT support or service engineering
2. Strong knowledge of Windows, Office 365, Azure, Cisco Meraki
3. Experience with networking, security, and cloud platforms
4. Excellent problem-solving and communication skills
5. Certifications such as ITIL, MCSE, or CompTIA are a plus

Why Join?

Our client is a dynamic and growing IT solutions provider, offering a collaborative and fast-paced environment where you can develop your skills, take on responsibility, and make a real impact.

Ready for your next challenge?

Apply now!