IT Service Desk Technician

Adria Solutions Ltd; Wilmslow; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading IT solutions provider based near Wilmslow is seeking an IT Service Desk Technician to support business IT needs. You will be responsible for maintaining IT systems, overseeing installations, and enhancing security measures. The ideal candidate will have excellent communication skills, desktop support experience with Win 10 & OSX, and a strong understanding of ITIL processes. This role offers a salary up to £32k and additional benefits such as holidays and subsidized lunches.

Benefits

21 days holiday, increasing to 25 days

Free breakfasts

Subsidised lunches

Pension

Qualifications

• Proven track record of leading, motivating, and organizing a team.
• Experience in desktop support and ITIL framework.
• Knowledge of IT security measures and Office 365 administration.

Responsibilities

• Evaluate IT systems to ensure they meet business demands.
• Research hardware and software for potential improvements.
• Oversee new system installation and setup.
• Monitor system performance for security and efficiency.
• Anticipate potential issues and provide solutions.
• Implement and monitor security measures for systems.
• Upskill team members on network security best practices.

Skills

Excellent interpersonal and communication skills

Desktop Support Win 10 & OSX

Device management and monitoring

ITIL Focus on Service design/transition and operation

IT security systems expertise

Office 365 Management and Administration

Azure Active Directory Setup/Deployment/Management

Job description

IT Service Desk Technician Cheshire - GBP32k

On behalf of our industry-leading client based near Wilmslow, Cheshire, we are recruiting for an IT Service Desk Technician. As IT Service Desk Technician, you will maintain and enhance the day-to-day running of the IT estate, supporting team members and sites primarily in the UK but also across the globe.

The IT Service Desk Technician will be responsible for:

• Regularly evaluating our IT systems to ensure they meet the necessary business demands.
• Researching hardware and software technologies to decide if they offer improvements
• Oversee new system installation and setup and customise them for business needs.
• Monitoring system performance to ensure everything runs correctly and securely.
• Anticipating potential issues and identifying solutions
• Engineer, implement and monitor security measures for the protection of computer systems, networks and information.
• Upskilling team members about network security and best practices for computer usage.

The IT Service Desk Technician will have the following:

• Excellent interpersonal and communication skills, along with a proven track record of your ability to lead, motivate, inspire and organise a team
• Desktop Support Win 10 & OSX
• Device management and monitoring
• ITIL Focus on Service design/transition and operation
• IT security client and server anti-virus, email anti-phishing and anti-spoofing, multi-factor authentication, firewall, web filtering.
• Office 365 Management and Administration Experience of the full suite of apps including OneDrive, Yammer & Teams etc.
• Azure Active Directory Setup/Deployment/Management

Benefits

• 21 days Holiday, increasing each year up to 25 days
• Free Breakfasts
• Subsidised lunches
• Pension

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IT Service Desk Technician Cheshire Up to GBP32k