IT Service Desk Technician

AMVIA Limited; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology service provider in Sheffield is looking for a Service Desk Technician to provide outstanding technical support. The ideal candidate will have strong problem-solving skills and customer service experience in IT or telecommunications. Joining this dynamic team offers ample opportunities for career growth and development in a modern office environment, including benefits like gym membership and a day off for birthdays.

Benefits

Day off for birthdays

Gym/Health Club Membership

Modern Office Environment

Career Progression

Supportive Team Culture

Qualifications

• Proven technical support experience in IT or MSP.
• Comfortable with regular phone communication.
• Experience working in a single IT service desk for at least 12 months.

Responsibilities

• Provide technical support via phone, email, and ticketing portal.
• Investigate, diagnose, and resolve technical issues.
• Collaborate with colleagues and partners for effective solutions.

Skills

Root-cause analysis

English-speaking skills

People skills

Literacy skills

TCP/IP understanding

Knowledge of Windows and Mac OS

Understanding Cyber Security tools

MS365 admin knowledge

Tools

Microsoft Office Suite

Job description

Overview

Service Desk Technician - IT and Telecoms

Salary: £25 30k per annum

Setting: Office-based Sheffield City Centre

Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round

Leave: 20 days plus bank holidays

Amvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth.

We are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients\' businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch.

If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you.

Responsibilities

• Provide technical support to customers via phone, email, and ticketing portal; respond to tickets raised via the ticketing system or email.
• Engage with customers and suppliers, maintain good English-speaking and people skills, and communicate clearly over the phone.
• Investigate, diagnose, and resolve technical issues with a focus on root-cause analysis.
• Collaborate with colleagues and MSP partners to deliver effective solutions.

Qualifications

• As this is a technical support role, good root-cause analysis skills are a must.
• Good English-speaking skills, people skills, and comfort with regular phone communication.
• Good literacy skills (reading and writing); handling tickets via portal or email.
• Proficiency in the full Microsoft Office Suite.
• Good understanding of TCP/IP, networking, and network topologies.
• Good knowledge of Windows and Mac operating systems.
• Experience working in a single IT service desk for at least 12 months.
• Understanding of Cyber Security tools (email filtering, content restrictions, MFA, conditional access, and domain security such as DKIM, DMARC, SPF).
• Understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange).

Considerations

If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these.

Benefits

• Birthdays are a free holiday day.
• Gym/Health Club Membership: Your choice of fitness facility.
• Modern Office Environment: Contemporary workspace in Sheffield city centre.
• Career Progression: Clear path for advancement in a growing company.
• Supportive Team Culture: Work with passionate professionals who celebrate success.

This is an exceptional opportunity to join a forward-thinking technology company. Amvia Limited invests in our people and provides the tools, training, and support needed to excel in technology sales.

Apply today with an up-to-date CV.