IT Service Desk Technician

Alpine; Enstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Formula One team in Enstone is seeking an IT Service Desk Technician to provide effective 1st and 2nd line support. The role includes managing end-user devices, supporting IT services, and ensuring smooth day-to-day IT operations. Ideal candidates are enthusiastic, team-oriented, and have experience with Microsoft technologies. This opportunity offers on-the-job training, professional growth, and various benefits, including a company pension and private healthcare.

Benefits

On-the-job training

Corporate in-house training

Company pension scheme

Free onsite gym

Holiday buy-back scheme

Subsidised restaurant

Private healthcare

Qualifications

• Passion for delivering exceptional customer service.
• Willingness to learn new skills and progress professionally.
• Ability to thrive under pressure.

Responsibilities

• Provide dedicated 1st and 2nd line support.
• Manage hardware assets and user accounts.
• Coordinate with third-party suppliers for upgrades.

Skills

Customer service

Communication skills

Teamwork

Tools

Microsoft Windows 10/11

Microsoft Office Suite

Microsoft 365 Services

Microsoft Active Directory

Microsoft Endpoint Manager

Job description

Alpine has an exciting opportunity to join the team as an IT Service Desk Technician.

Reporting to the IT Service Desk Team Leader, you will be a vital part of our IT Department, providing dedicated 1st and 2nd line support to the entire Formula One Team. This hands-on role involves managing end-user devices, user accounts, and supporting a wide range of IT services and events across the business.

The Role

You will be responsible for staffing the IT Service Desk during working hours, ensuring prompt and professional support to team members. You’ll manage hardware assets, coordinate with third-party suppliers for upgrades and support incidents, and oversee the onboarding and offboarding processes for new starters and leavers.

Other Key Aspects Of The Role Include

• Installation and administration of user hardware and software
• Administration of Microsoft 365 and Office services
• Support for on-site team and marketing events
• Setup and support for meetings and video conferencing
• Creating and maintaining documentation to support IT operations
  
  

You’ll play a key role in ensuring smooth day-to-day IT operations and contribute to the continuous improvement of our service delivery.

The Person

We’re looking for an enthusiastic, dynamic, and responsible individual with a strong desire to succeed and grow within the team. You should have a passion for delivering exceptional customer service, a positive attitude, and the ability to thrive under pressure.

Key Attributes Include

• Strong team ethic and a can-do attitude
• Excellent communication and sound written skills
• Willingness to learn new skills and progress professionally
  
  

You Should Have Experience And Working Knowledge Of

• Microsoft Windows 10/11 installation and support
• Microsoft Office Suite
• Microsoft 365 Services (Teams, Exchange, Admin Portal)
• Desktop and laptop hardware
• Microsoft Active Directory
• Microsoft Endpoint Manager: Configuration Manager
  
  

You’ll Benefit From

• On-the-job training from senior staff
• Workshops across wider IT teams
• Corporate in-house training courses
• Formal external training opportunities
• Company pension scheme
• Free onsite gym
• Holiday buy-back scheme
• Subsidised restaurant
• Opportunities for remote working
• Private healthcare
• A leading training and mentoring programme
• And many other benefits designed to support your personal and professional growth
  
  

This is a fantastic opportunity to join a fast-paced, high-performance environment and make a real impact within a world-class Formula One team.

Applicants must be able to work in the UK.