IT Service Desk Technician

Adria Solutions Ltd.; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading IT service provider in Cheshire is seeking an IT Service Desk Technician to enhance the IT estate's performance and support team members. The role involves evaluating IT systems, managing device security, and providing team training on best practices. Ideal candidates will have strong interpersonal skills and experience with desktop support, Office 365, and ITIL principles. Benefits include 21 days holiday and subsidized meals.

Benefits

21 days Holiday, increasing up to 25 days

Free Breakfasts

Subsidised lunches

Pension

Qualifications

• Proven track record in leading and motivating teams.
• Experience in desktop support and device management.
• Knowledge of ITIL frameworks and service management.

Responsibilities

• Evaluate IT systems to meet business needs.
• Research and implement hardware and software improvements.
• Monitor system performance and security.

Skills

Excellent interpersonal skills

Desktop Support – Win 10 & OSX

Device management and monitoring

ITIL – Service design/transition

IT security measures knowledge

Office 365 Management and Administration

Azure Active Directory Management

Job description

On behalf of our industry-leading client based near Wilmslow, Cheshire, we are recruiting for an IT Service Desk Technician. As IT Service Desk Technician, you will maintain and enhance the day-to-day running of the IT estate, supporting team members and sites primarily in the UK but also across the globe.

The IT Service Desk Technician will be responsible for:

• Regularly evaluating our IT systems to ensure they meet the necessary business demands.
• Researching hardware and software technologies to decide if they offer improvements
• Oversee new system installation and setup and customise them for business needs.
• Monitoring system performance to ensure everything runs correctly and securely.
• Anticipating potential issues and identifying solutions
• Engineer, implement and monitor security measures for the protection of computer systems, networks and information.
• Upskilling team members about network security and best practices for computer usage.

The IT Service Desk Technician will have the following:

• Excellent interpersonal and communication skills, along with a proven track record of your ability to lead, motivate, inspire and organise a team
• Desktop Support – Win 10 & OSX
• Device management and monitoring
• ITIL – Focus on Service design/transition and operation
• IT security – client and server anti-virus, email anti-phishing and anti-spoofing, multi-factor authentication, firewall, web filtering.
• Office 365 Management and Administration – Experience of the full suite of apps including OneDrive, Yammer & Teams etc.
• Azure Active Directory – Setup/Deployment/Management
• 21 days Holiday, increasing each year up to 25 days
• Free Breakfasts
• Subsidised lunches
• Pension

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IT Service Desk Technician – Cheshire – Up to £32k