IT Service Desk Technician

Targetcost Realty LLC; Burnley; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a thriving IT environment as an IT Service Desk Technician at a leading company in Burnley. You'll manage IT support tickets, maintain equipment, and support users to ensure seamless IT operations. Benefit from a supportive, inclusive culture with opportunities for personal development and work-life balance.

Benefits

25 days of annual leave

Paid time off for your birthday

Comprehensive parental leave packages

Well-being programs

Qualifications

• Experience in IT support roles.
• Willingness to learn and embrace challenges.

Responsibilities

• Manage and resolve IT support tickets within SLA.
• Deploy and maintain IT equipment.
• Administer user accounts in Active Directory and Microsoft 365.

Skills

Communication

Technical mindset

Relationship management

Ability to learn

Education

Relevant qualification

Job description

Company Description

Exertis UK

Job Description

Job Title: IT Service Desk Technician

Company: Exertis UK

Salary: £24,000 base

Location: Burnley, BB12 7BF (Shift Work Monday to Friday 8am 4.30pm or 10am-6pm rotating shift pattern)

Contract Type: Permanent

Description

Are you looking to take your career to the next level in a fast-paced, supportive, and rewarding environment? Join our team at Exertis UK as a Service Desk Analyst, where youll support users via the service desk and in person, issue, repair and arrange the return of all IT equipment and maintain and support the IT landscape.

As Part Of The Team, Youll

Manage and resolve IT support tickets within SLA, prioritising effectively and escalating when necessary.

Deploy and maintain IT equipment including issuing to new starters, processing returns and coordinating repairs with third parties.

Maintain accurate inventory records and ensure on site stock levels are up to date.

Administer user accounts in Active Directory and Microsoft 365 ensuring correct setup for starters, leavers and role changes.

Support IT infrastructure by updating asset management systems and maintaining software licensing and configurations.

Why Join Exertis?

At Exertis, We Believe That Together, We Can Achieve More. Our Inclusive Culture Celebrates Diverse Perspectives And Encourages Everyone To Turn Challenges Into Opportunities. Youll Have Access To

Tailored career development paths designed to help you thrive.

Employee resource groups, including Women at Exertis, LGBTQIA+, and more.

A vibrant and collaborative workplace where your voice matters.

What Were Looking For

Youre someone who thrives in a fast-paced, results-driven environment. To excel in this role, youll bring:

Previous experience in a similar role or holds a relevant qualification

Strong communication and relationship management skills.

Technical mindset

A willingness to learn and embrace challenges.

Your Rewards And Benefits

We recognise and celebrate hard work at Exertis. When you join us, youll enjoy:

25 days of annual leave, with the option to purchase more.

Paid time off for your birthday and volunteering opportunities.

Comprehensive parental leave packages and well-being programs.

A supportive and inclusive environment where your growth is our priority.

Flexible Work Options

While this role is based on-site in Burnley, were open to discussing flexible work arrangements and will support them if they benefit our customers, our business and you.

Selection Process

Our selection process is designed to ensure a smooth and thorough evaluation of candidates. Once we receive your CV, our team will carefully review it to assess your suitability for the role. Shortlisted candidates will be invited to a telephone interview with the recruitment team, providing an opportunity to discuss your experience and skills in more detail. Following this, you may be asked to complete online testing to evaluate key competencies relevant to the position. Successful candidates will then proceed to a formal interview process, which can be conducted online or in person, with the hiring manager.

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