IT Service Desk Technician

Computerworld Personnel Ltd; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading IT recruitment firm is seeking an experienced IT Service Desk Technician for a public sector organization near Gloucester. This role involves resolving technical issues, providing user support, and maintaining configuration records. Candidates with NPPV3, SC, or DV Clearance, along with strong communication skills, are encouraged to apply. The position requires on-site presence and driving ability.

Qualifications

• NPPV3, SC, or DV Clearance is highly desirable.
• Ability to drive for on-site support in Gloucester.
• Strong communication and customer service skills.

Responsibilities

• Resolve technical issues related to desktop, laptop, network, and applications.
• Provide 1st and 2nd line support to users via multiple channels.
• Maintain accurate asset and configuration records.

Skills

Technical issue resolution

Microsoft Office 2016/365 support

Active Directory

ITIL understanding

Excellent communication skills

Tools

Intune

SCCM

ITSM tools

Job description

Overview

IT Service Desk Technician - Gloucester (on site and must be able to drive) - 6-Month Contract - £180-£200/day inside IR35

Summary

I'm seeking an experienced IT Service Desk Technician for a public sector organisation based just outside of Gloucester.

Responsibilities

• Working through technical issues related to desktop, laptop, network, and application issues.
• Providing 1st and 2nd line support to internal users via telephone, self-service portal, emails, and in-person walk-ups.
• Support users with Microsoft Office 2016/365, Windows 10/11, Outlook, SharePoint, and other Microsoft tools.
• Experience with Intune or SCCM
• Experence with Active Directory
• Logging and managing tickets in the businesses ITSM
• Working with escalation points in line with agreed service levels.
• Visit user desks or remote offices when required to provide on-site support
• Maintain accurate asset and configuration records.
• Understanding of ITIL processes
• Experience with ITSM tools.
• Excellent communication skills

Qualifications

• Must have NPPV3, SC, or DV Clearance is highly desirable.
• On-site Gloucester based role and able to drive
• Good communication and customer service skills

How to apply

If you are interested in this role or looking for something similar, please contact Alex directly on [e-mail]

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.