IT Service Desk Team Leader

Austin Fraser; Sheffield; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking Managed Service Provider as an IT Service Desk Team Leader in Sheffield. This role offers a unique opportunity to leverage your technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality client support. With a focus on mentorship and hands-on technical support, you'll play a vital role in maintaining operational excellence. The company values its employees and fosters a thriving environment for growth and innovation. If you're ready to take on this exciting challenge and make a significant impact, apply now for immediate consideration!

Benefits

25 Days Holiday (Rising With Service)

Vendor Certifications

Private Pension

Private Healthcare

Profit Bonus Scheme

Qualifications

• Experience in an MSP environment is essential.
• Strong knowledge of Windows Server, Microsoft 365, and Entra ID.

Responsibilities

• Lead and mentor the helpdesk team for efficient issue resolution.
• Oversee daily operations and maintain SLAs for the helpdesk.

Skills

Problem-solving Skills

Customer Service Skills

Leadership Skills

Technical Expertise

Tools

Windows Server

Microsoft 365

Entra ID

VMware

Hyper-V

Networking Technologies

Job description

Job Title: IT Service Desk Team Leader

Location: Sheffield, South Yorkshire

Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working

We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients.

This is a unique opportunity to join a thriving business, where employees are valued!

Responsibilities:

1. Lead and mentor the helpdesk team, ensuring efficient issue resolution
2. Act as an escalation point for complex technical issues
3. Oversee daily operations of the helpdesk and maintain SLAs
4. Provide hands-on technical support both remotely and onsite when required
5. Manage ticketing systems and drive process improvements
6. Assist with onboarding new clients and implementing IT solutions
7. Maintain documentation and ensure compliance with IT policies

Requirements:

1. Experience in an MSP environment is essential
2. Strong knowledge of Windows Server, Microsoft 365, and Entra ID
3. Experience with networking technologies (firewalls, switches, VPNs)
4. Familiarity with virtualization (VMware, Hyper-V)
5. Excellent problem-solving and customer service skills
6. Previous experience leading or mentoring a team is a plus

If you have the technical expertise and leadership skills to excel in this role, apply now for immediate consideration and interview.

Keywords: IT Helpdesk Team Lead, MSP, Windows Server, Office 365, Networking, Virtualization, IT Support, Leadership, Sheffield