It Service Desk Team Leader

Buscojobs; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job description

You are applying for the position of IT Service Desk Team Leader for Sureway . Please fill in your details below to submit an application for this position.

This position is located in : Head Office

You will ensure that the root causes of common and recurring incidents are understood and remedies implemented.

Duties

• Maintain, manage, and develop the IT Service Desk with 3rd party vendors
• Escalate issues to external MSP as required
• Devise, agree, and execute SLAs, standards, and procedures
• Develop and report on service desk satisfaction and usage
• Set up, configure, and relocate IT equipment
• Administer and maintain a large-scale Microsoft 365 Hybrid environment
• Design, implement, and manage comprehensive mobile device management (MDM) strategies using Microsoft Intune
• Support intranet and other business applications

Requirements

• IT support experience ideally with relevant IT certifications or qualifications
• Well-developed people and relationship skills
• Strong problem-solving abilities, critical thinking, and analytical skills
• Experience in deploying and managing Microsoft Intune and Windows Autopilot
• Understanding of networking concepts, including TCP / IP, DNS, DHCP, and VLANs
• Ability to execute assigned tasks with precision, following established procedures and guidelines
• Highly organised approach to project management, task prioritisation, and documentation

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia.

Submit a cover letter and current resume as soon as possible. Applications are being considered as they are submitted.

We strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.