IT Service Desk Team Lead - Customer-Centric IT Ops

NHS Greater Manchester; Salford; Sur place; GBP 32 000 - 42 000; Plein temps

Résumé du poste

NHS Greater Manchester Integrated Care Board (ICB) invites applications for an IT Service Desk Team Leader. You will lead an efficient, responsive, and customer-focused IT Service Desk within the IT Services department to support front-line health and social care services across Greater Manchester.

We seek an experienced IT Service Desk professional eager to reduce service disruption, improve IT services for customers, and drive continuous improvement.

Qualifications

• Experience leading IT service desk teams.
• Strong incident management and change control knowledge.
• Proven ability to monitor service quality and drive improvements.
• Excellent communication and stakeholder management.

Responsabilités

• Lead a Service Desk team, including recruitment, training, scheduling, and performance management.
• Oversee incident management, request fulfilment, and configuration management processes.

Connaissances

Team leadership

Incident management

Service desk operations

Customer engagement

Staff scheduling & on-call

Description du poste

NHS Greater Manchester Integrated Care Board (ICB) invites applications for an IT Service Desk Team Leader. You will lead an efficient, responsive, and customer-focused IT Service Desk within the IT Services department to support front-line health and social care services across Greater Manchester.

We seek an experienced IT Service Desk professional eager to reduce service disruption, improve IT services for customers, and drive continuous improvement.