IT Service Desk Support

Matchtech; Reading; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a leading company in Theale as a Level 1 IT Support Technician, where you'll provide first-line technical support globally. You'll troubleshoot and resolve issues related to hardware, software, and networking while collaborating with international teams. Ideal candidates have a strong background in IT support and excellent communication skills.

Qualifications

• Experience in a service desk or IT support role.
• Familiarity with ticketing systems like ServiceNow.
• Strong troubleshooting skills in Windows and Microsoft 365.

Responsibilities

• Provide first-line technical support to users worldwide via ServiceNow.
• Troubleshoot hardware, software, networking, and collaboration tools.
• Manage tickets from start to resolution or escalation.

Skills

Service Desk

IT Support

Automation

Scripting

Tools

ServiceNow

Active Directory

Intune/SCCM

Job description

Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused IT Support Technician who's passionate about technology.

Key skills required for this role

Service Desk, IT Support, Automation, Scripting

Important

Service Desk, IT Support, Automation, Scripting

Level 1 IT Service Desk Technician
Location: Theale, UK (near Reading)
Type: Full-time | Monday-Friday | 40 hours/week
Reports to: Service Desk Manager

Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused Level 1 IT Support Technician who's passionate about technology and providing top-notch service.

What You'll Do:

Provide first-line technical support to users worldwide via ServiceNow.

Troubleshoot hardware, software, networking, mobile, and collaboration tools (e.g., Teams, Zoom).

Manage tickets from start to resolution or escalation, keeping users informed.

Support account administration via Active Directory.

Collaborate with L2/L3 teams for seamless support.

Participate in IT engagement initiatives like our bi-weekly "Tech Bar" and write "Tech Tuesday" tips to help boost user productivity.

Identify repeat issues and recommend process improvements or automation.

What You Bring:

Experience in a service desk or IT support role.

Familiarity with ServiceNow or similar ticketing systems.

Strong troubleshooting skills (Windows, Microsoft 365, basic networking).

Knowledge of hybrid environments, Active Directory, Intune/SCCM.

Excellent communication skills with a customer-first mindset.

Comfortable working with international teams and diverse users.

Bonus: Scripting/automation experience or Power Platform knowledge is a plus. Certifications like MS-100/101/102 are welcomed but not required.

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Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience

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Created on 30/06/2025 by TN United Kingdom