IT Service Desk Operator/ICT Technician

NHS National Services Scotland; Dundee; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A healthcare organization is seeking an ICT Technician/Service Desk Operator in Dundee. This full-time position requires strong customer service skills and knowledge of IT systems. The role includes providing service desk support while aiming for high customer satisfaction. The ideal candidate will enjoy opportunities for training and career progression within the organization. Shift patterns may vary, and some flexibility for remote work is available.

Benefits

Training relevant to the role

Opportunities for professional development

Enhanced pay rates for weekend work

Qualifications

• Ability to problem-solve and work in new and challenging situations.
• A working knowledge of operating systems and common user applications including Windows 10 & 11.
• A knowledge of computer hardware and software.

Responsibilities

• Provide Service Desk and Customer Services to IT Users throughout NHS Tayside and partner agencies.
• Deliver duties and support services ensuring customer satisfaction.
• Work autonomously and report to IT Service Desk Team Leaders.

Skills

Customer service skills

Problem-solving

Knowledge of operating systems

Knowledge of computer hardware and software

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Digital Directorate, Mackenzie Building

ICT Technician/ Service Desk Operator

Band 4

PLEASE NOTE THAT THIS VACANCY DOES NOT MEET THE CRITERIA FOR SKILLED WORKER VISA SPONSORSHIP

The NHS Tayside Digital Directorate are looking to recruit an additional ICT Technician/IT Service Desk Operator to join our IT Service Desk team.

You would be required to provide Service Desk and Customer Services to IT Users throughout NHS Tayside and other partner agencies. You must be able to deliver duties and support services in a reliable, dependable manner ensuring customer satisfaction at all times.

What we are looking for:

Someone who has good customer service skills and an active interest within an IT field.

Knowledge and capabilities:

• Ability to problem-solve and work in new and challenging situations
• A working knowledge of operating systems and common user applications including Windows 10 & 11
• A knowledge of computer hardware and software

This role will include the above but is not restricted to these responsibilities.

What we will give you:

• You will have a degree of autonomy within your role and will report to the IT Service Desk Team Leaders.
• You will be offered training relevant to the role and there are opportunities for professional development and career progression within the wider directorate.

The Digital Team are currently based in Mackenzie Building, Ninewells Site, Dundee and are primarily office based. However, there is some flexibility with the team working remotely at times.

This is a permanent, full-time post which entails a variety of different shift patterns. Some shift patterns will include weekend working; however, this will be at an enhanced pay rate. The variety of shift patterns provide an environment that encourages work/life balance.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment. Information on the Healthcare Support Worker Regulations can be found on NHS Tayside microsite at Staffnet > Our Websites > Healthcare Support Workers.

Informal enquires to Kevin Bell, Service Team Leader ([e-mail])

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

ADDITIONAL INFORMATION FOR CANDIDATES

• Apply for this post by completing the application process on Jobtrain.
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