IT Service Desk Manager

Harrison Holgate; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A London Market insurance business is seeking an experienced IT Service Desk Manager to lead IT operations on a 12-month fixed-term contract. The role oversees the IT Service Desk, ensuring high-quality support and continuous improvement across the business. Expertise in Microsoft 365 and IT management experience are essential. The position involves managing the IT Support team and driving automation and efficiency initiatives.

Qualifications

• Proven experience in IT management or senior IT support roles.
• Strong technical expertise across Microsoft 365, Windows, networking, and security.
• Excellent communication, leadership, and problem-solving skills.

Responsibilities

• Manage and develop the IT Support team, ensuring SLA and service standards are met.
• Act as the escalation point for complex technical issues.
• Oversee IT infrastructure, hardware, and cloud platforms.
• Maintain IT security, networking, and compliance standards.
• Lead the Joiners-Movers-Leavers process and manage IT assets.
• Drive automation and operational efficiency initiatives.
• Support business projects, upgrades, and vendor management.

Skills

IT management experience

Technical expertise in Microsoft 365

Networking knowledge

Problem-solving skills

Education

Relevant certifications (e.g., Microsoft, CompTIA, ITIL)

Job description

Project Management, IT, Change & Transformation

London

Role Summary

A London Market insurance business is seeking an experienced IT Service Desk Manager to lead day-to-day IT operations on a 12-month fixed-term contract. This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business.

Key Responsibilities

• Manage and develop the IT Support team, ensuring SLA and service standards are consistently met.
• Act as the escalation point for complex technical issues and incidents.
• Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD.
• Maintain IT security, networking, and compliance standards.
• Lead the Joiners-Movers-Leavers process and manage IT assets and licensing.
• Drive automation, process improvement, and operational efficiency initiatives.
• Support business projects, upgrades, and vendor management.

About You

• Proven experience in IT management or senior IT support roles within a corporate environment.
• Strong technical expertise across Microsoft 365, Windows, networking, and security.
• Excellent communication, leadership, and problem-solving skills.
• ITIL knowledge and relevant certifications (e.g. Microsoft, CompTIA, ITIL) desirable.