IT Service Desk Junior Analyst

Frasers Group; Shirebrook; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company seeks IT Service Desk Junior Analysts to start a career in tech. The role involves supporting IT queries, troubleshooting, and assisting in ticket management. Candidates should be team-oriented and eager to learn, with ample training provided. This is an office-based position requiring shift work.

Benefits

Monthly recognition for employees embodying principles

Bonuses for achieving a share price target

Celebration events with activities

Quarterly meetings withCEO

Annual store/warehouse visit

Free gym classes and discounted memberships

Free mental health support and helpline

Qualifications

• No prior experience required, but enthusiasm for IT essential.
• Willingness to learn and develop skills in IT.

Responsibilities

• Handle IT support queries from various locations via contact centre and ticketing systems.
• Learn troubleshooting techniques and manage tickets proactively.
• Write technical documentation and support the wider IT team.

Skills

Team-oriented

Communicative

Logical

Calm under pressure

Ability to prioritize workload

Job description

At Frasers Group, we’re rethinking retail through digital innovation and unique store experiences, serving the world’s best sports, premium, and luxury brands globally. Our brands include Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our mission: Building the world's most admired and compelling brand ecosystem.

Our purpose: Elevating the lives of many by providing access to the best brands and experiences.

At Frasers Group, we Fear Less and Do More. Our people are forward-thinkers, driven to operate outside their comfort zones to shape the future of retail, embracing challenges along the way. The potential to elevate your career here is massive, with unrivalled experience. To make the most of it, you need to live and breathe our principles:

• Think without limits — think fast, fearlessly, and lead your team.
• Own it and back yourself — take responsibility for your role and results.
• Be relevant — to our people, partners, and the planet.

Are you ready to join the Fearless?

Job Description

We are seeking IT Service Desk Junior Analysts to join our team. This is a great opportunity to start a career in tech, gaining knowledge and qualifications to grow professionally.

In this role, you will handle IT support queries from our Head Office, Warehouses, and Retail locations worldwide via contact centre and ticketing systems. You will learn troubleshooting techniques, manage tickets proactively, escalate issues as needed, and assist with hardware/software preparations. You will also write technical documentation and support the wider IT team.

This is an office-based role with shifts between 7 am and 9 pm, including weekend work on a 1 in 4 basis.

Qualifications

All technical training will be provided through our IT Training Programme during onboarding. No prior experience is required, but a passion for IT and a desire to develop your skills are essential. You should be team-oriented, communicative, logical, calm under pressure, and able to prioritize workload. Experience in customer service or retail/warehouse environments is desirable but not essential.

Additional Information

We offer various employee benefits and perks, including:

• Frasers Champion: Monthly recognition for employees embodying our principles, with winners receiving double pay.
• Fearless 1000: Achieve a share price of £10 for 30+ days by October 2025 to earn bonuses, with top performers receiving substantial rewards.
• Frasers Festival: A celebration event with brand villages, guest speakers, entertainment, and activities.
• CEO Sessions: Quarterly meetings with our CEO and leadership team for 20 employees to connect and ask questions.
• Retail Reconnect: Spend two days in stores or warehouses annually to understand frontline operations and contribute ideas.

Employee Welfare

Our wellbeing programmes include:

• Frasers Fit: Free gym classes, discounted memberships, and a wellbeing app offering training, nutrition, and lifestyle advice.
• Retail Trust: Free mental health support, helpline, counselling, and financial/legal assistance.

What’s next?

Our recruitment team will review applications and contact all candidates. Shortlisted applicants may undergo a behavioural interview and an assessment centre on December 2nd to evaluate technical skills through various tasks.