IT Service Desk Junior Analyst

JR United Kingdom; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company is seeking IT Service Desk Junior Analysts to kick-start their career in tech while gaining valuable knowledge and skills. The role includes handling IT support queries and comes with training in troubleshooting, ticket management, and customer service within a dynamic environment.

Benefits

Recognition schemes like Frasers Champion

Bonuses through Fearless 1000

Company events such as Frasers Festival

Wellbeing initiatives like Frasers Fit

Support from the Retail Trust

Qualifications

• Passion for IT and eagerness to develop skills.
• Team-oriented.
• Logical and calm problem-solving mindset.

Responsibilities

• Handle IT support queries from various locations.
• Provide support via contact center and ticketing systems.
• Learn troubleshooting and ticket management.

Skills

Effective communication

Problem-solving

Job description

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IT Service Desk Junior Analyst, Leeds, West Yorkshire

Client: Frasers Group

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

At Frasers Group, we’re rethinking retail through digital innovation and unique store experiences, serving consumers with top sports, premium, and luxury brands globally, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our mission: Building the world's most admired and compelling brand ecosystem.

Our purpose: Elevating the lives of many with access to the world’s best brands and experiences.

Our team is driven by principles such as thinking without limits, owning your role and results, and being relevant to our people, partners, and the planet. Are you ready to join the Fearless?

Job Description

We are seeking IT Service Desk Junior Analysts to start your career in tech, gaining knowledge and qualifications to grow professionally.

You will handle IT support queries from our Head Office, Warehouses, and Retail locations worldwide, providing support via contact center and ticketing systems. Training will be provided, and you will learn troubleshooting, ticket management, technical documentation, and support for hardware/software.

This role is based in the office, following a shift pattern between 7 am and 9 pm, including weekends on a 1 in 4 basis.

Qualifications

• No prior experience needed; passion for IT and eagerness to develop skills required.
• Team-oriented with effective communication skills.
• Logical and calm problem-solving mindset.
• Ability to manage and prioritize workload proactively.
• Experience in customer service or retail/warehouse environment is a plus but not essential.

Additional Information

We offer various perks including recognition schemes like Frasers Champion, bonuses through Fearless 1000, company events such as Frasers Festival, CEO sessions, Retail Reconnect program, and wellbeing initiatives like Frasers Fit and support from the Retail Trust.

Next steps involve application review, behavioral interviews, and an assessment center scheduled for December 2nd.