IT Service Desk Junior Analyst

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Bath is looking for a Service Desk Analyst to deliver exceptional IT support and ensure seamless user experiences. As the first point of contact for technical issues, you will assist users and provide support across various platforms and devices. The ideal candidate will thrive in a compassionate and inclusive environment, putting both staff and patients first.

Responsibilities

• Acting as ambassadors for the Information Services department.
• Providing first- and second-line IT technical assistance.
• Acting in an advisory capacity to Trust IT users.

Job description

Are you passionate about delivering exceptional IT support and ensuring seamless user experiences in a Medical environment?

We are looking for a proactive and customer-focused Service Desk Analyst to join our strong IT team. In this role, you will be the first point of contact for technical issues, providing timely and effective support to end-users across the organisation and manage a multi-factor hardware selection of our estate.

Key responsibilities include:

• Acting as ambassadors for the Information Services department, communicating effectively and clearly; in a polite and courteous manner, providing an excellent 'front of house' function for the department, always dealing with sensitive or confidential information appropriately.
• Providing first- and second-line IT technical assistance, training and advice on the operational support of PCs, Printers and other associated hardware, either in person, by telephone, by email or via remote control.
• Providing first- and second-line support for a range of software centred around but not limited to the Microsoft platform, a variety of mobile devices and NHS digital solutions.
• Acting in an advisory capacity to Trust IT users, dealing with a wide range of unexpected and unplanned incidents and problems determining a course of action or a response to reported issues as they happen.
• Working with the Trust Smart Card Estate and assisting users with their implementation

Working for our organisation, At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment and value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

We value staff wellbeing, with a well-established programme of support and believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing.

We are committed to supporting you and hope you want to join our team.

We are an equal opportunities employer and welcome applications from all sections of the community.