IT Service Desk Engineer - London, England, United Kingdom

Hospitable.com; London; On-site; GBP 59,000; Full time

Job summary

A leading tech company in London is looking for an IT Service Desk Engineer to deliver high-quality technical support to internal employees. The role includes managing support requests, collaborating with teams, and improving IT processes in a dynamic environment. The ideal candidate has over 2 years of IT support experience and strong troubleshooting skills. This position offers a competitive salary of £58,800/year with additional benefits.

Benefits

Bonus

Equity

Benefits

Qualifications

• 2+ years in IT support roles with hands-on troubleshooting experience.
• Proficiency with modern enterprise tools and user management platforms.
• Strong communication, time management, and organizational skills.

Responsibilities

• Deliver support for macOS, iOS, Android, and Windows/AWS Workspaces.
• Manage incidents and service requests via Jira Service Desk.
• Collaborate with global IT, operations, and external service vendors.

Skills

Troubleshooting

Communication skills

Time management

Organizational skills

Tools

Jira Service Desk

Google Workspace

Slack

Atlassian

Job description

IT Service Desk Engineer - London, England, United Kingdom

Crypto Jobs

Job Description

Job Title: IT Service Desk Engineer

Location: London, UK (On-site, Full-Time)

Salary: £58,800 GBP/year + bonus + equity + benefits

About the Role:

Coinbase is seeking an IT Service Desk Engineer to provide high-quality technical support to internal employees across a variety of platforms and devices. This role requires a hands-on problem solver who can manage day-to-day support issues, drive process improvements, and collaborate across global teams. You'll work onsite at the London office and be part of a high-performing tech culture in a fast-moving, crypto-forward company.

Key Responsibilities:

• Deliver support for macOS, iOS, Chrome OS, Android, and Windows/AWS Workspaces
• Manage incidents and service requests via Jira Service Desk (or similar)
• Support SaaS tools and on/offboarding processes (Google Workspace, Okta, Jamf, Slack, Atlassian)
• Document and improve IT processes and internal knowledge base
• Collaborate with global IT, operations, and external service vendors
• Handle basic networking and hardware setups within the office
• Identify patterns and provide feedback to improve user experience

Requirements:

• 2+ years in IT support roles with hands-on troubleshooting experience
• Proficiency with modern enterprise tools and user management platforms
• Strong communication, time management, and organizational skills

Nice to Haves:

• Experience with Agile environments or medium-scale IT rollouts