IT Service Desk Engineer

Weatherbys Banking Group; Wellingborough; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A leading Banking group in the UK seeks a proactive IT Service Desk Engineer for a hybrid role in Wellingborough. This role promises to enhance your career in technology services, focusing on exemplary service delivery to internal colleagues. As part of a supportive and knowledgeable team, you'll enjoy opportunities for professional growth within an innovative environment.

Benefits

Private medical insurance

25 days annual leave

Enhanced maternity and paternity leave

Income protection

Pension

Onsite subsidised restaurant

Qualifications

• Experience with ITIL Foundation certificate.
• 3 years of helpdesk experience required.
• Strong communication skills for technical explanations.

Responsibilities

• Respond to incidents via multiple channels.
• Maintain hardware asset register.
• Contribute to IT services team projects.

Skills

Communication

Fault repair of printers and laptops

Active Directory

Exchange

ITIL Framework

Windows OS

Networking technologies

ITSM tools

MFA

Teams

Education

ITIL Foundation certificate (v3 or v4)

3 years’ experience in a similar helpdesk role

Job description

IT SERVICE DESK ENGINEER

WELLINGBOROUGH (HYBRID)

If you thrive in a customer-centric environment and want to join a growing Technology Services team, this is the role for you!

The role

You will join the IT Service Desk team, which is an established partner to the business. You will provide exemplary service to our colleagues across the Weatherbys Banking Group, ensuring IT services run smoothly and effectively.

You will work fully onsite during training, after which you will have the flexibility to work from home two days a week. Hours of work are 37.5 per week Monday to Friday between 8am and 6pm, according to a rota.

Why join us?

Weatherbys Bank is a growing business with a focus on developing its people. This is a fantastic opportunity to advance in your career, benefitting from innovative strategies the Bank implements.

You will join a team with extensive knowledge and experience, providing an excellent environment to further hone your skills.

Salary:£30,000 - £33,000 per annum

Benefits include:

• Private medical insurance
• 25 days’ annual leave (rising to 28 days with length of service)
• Enhanced maternity and paternity leave
• Income protection
• Pension
• Onsite subsidised restaurant
• For the full range of benefits, see https://www.weatherbys.bank/about-us/careers/employee-benefits/

What you will do

• Respond to incidents and service requests via telephone, email, chat and self-service channels within the agreed timescales.
• Maintain a robust asset register, ensuring security of sufficient stock levels of hardware for future demand.
• Contribute to wider Technology and IT Services’ team initiatives & projects.
• Prepare written documentation and communication including user guides.
• Follow and execute standard operating procedures.

What you will bring

• 3 years’ experience in a similar helpdesk role.
• ITIL Foundation certificate (v3 or v4).
• Strong communication skills, especially in explaining technical concepts to non-technical colleagues.
• Experience with Active Directory, Exchange and remote-control tools like TeamViewer.
• Familiarity of modern technologies, including ITSM toolsets, MFA and Teams.
• Good working knowledge of Windows OS and business applications including Office.
• Foundational understanding of networking technologies.
• Fault repair of printers, laptops.

Who we are:

Weatherbys is one of the best regarded independent banking groups in the UK, winning Private Bank of the Year at the Spear’s UK Wealth Management awards in 2021, 2023 and 2024. As you would expect from a business with ambitious growth plans, we are continually evolving and looking to the future, but always put our clients at the heart of everything we do. Don’t just take our word for it, find out more here: www.weatherbys.bank

JOIN THE FUTURE OF FAMILY BANKING.