IT Service Desk Engineer

Join our IT Service Desk team and help keep our organisation running smoothly! You'll provide remote technical and application support, working to resolve IT issues quickly and efficiently while delivering excellent customer service.

You will troubleshoot and resolve IT issues, escalate when needed, and update support tickets in line with SLAs. Additionally, you'll assist with IT projects, system rollouts, and business mobilisations, working closely with teams across the UK.

This hybrid role is primarily home-based, with 1-2 days a week at our Runcorn Head Office (plus flexibility for training, projects, and business needs). You'll work with a range of IT systems, support nationwide teams, and gain hands-on experience; full training provided!

Main duties of the job

As a First Line Service Desk & Application Support Engineer you will be responsible for but not limited to:

• Provide 1st line IT support across HCRG Care Group, including desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, and network issues for Windows and Mac systems.
• Adapt to varied environments, supporting both new and legacy technologies.
• Ensure timely issue resolution, maintaining SLAs and high customer satisfaction.
• Support Microsoft products like Active Directory, Azure, and Office 365 (training provided).
• Assist with peripheral devices and promote IT security best practices.
• Work remotely with occasional visits to Runcorn head office.
• Update documentation and collaborate with IT teams across the business.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

As an IT Service Desk Engineer, you will be working in a hybrid capacity, with a base at our Runcorn office, providing remote support to the entire organisation. You will feel valued in your role at HCRG Care Group, benefiting from exclusive rewards and benefits, including:

• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling.

Person Specification

General Requirements

• Click Apply for this job above to view the Job Description on our career site.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.