IT Service Desk Engineer

Checkatrade; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK, Checkatrade, is seeking a First Line Support Engineer for a 3-month contract role in Portsmouth. In this position, you will be the go-to source for IT assistance, ensuring seamless support for users across the organization. The ideal candidate will be proactive, resourceful, and customer-focused, possessing excellent problem-solving skills and communication abilities. Join Checkatrade and contribute to a dynamic team dedicated to enhancing user experience.

Qualifications

• Experience providing effective IT support.
• Proficient in handling software/hardware troubleshooting.
• Familiar with collaboration tools like Slack and Zoom.

Responsibilities

• Serve as the initial point of contact for IT assistance.
• Assist users with software and hardware issues.
• Manage hardware and asset lifecycles.

Skills

Problem-solving

Customer focus

Communication

Self-sufficient

Education

Proven experience in a 1st/2nd line IT support role

Familiarity with Google Workspace & Okta

Experience in fast-paced tech scale-ups

Job description

Please note, Optamor, working on behalf of Checkatrade, is handling all applications for this vacancy.

Location: Portsmouth

3 Month Contract

We have an exciting opportunity for a First Line Support Engineer to serve as the initial point of contact for IT assistance. You'll be passionate about ensuring our team members receive timely, effective, and professional support for their technical needs. You'll play a crucial role in maintaining operational efficiency and enhancing the user experience. You'll join us at an exciting time, with a top leadership team on board and an ambitious five-year plan that will see us growing tenfold. If you're a proactive problem-solver with a knack for helping others, we'd love for you to get in touch!

What you'll be doing:

As a trusted partner to our end-users, you'll play a key role in ensuring seamless IT support across Checkatrade. You'll report to the Manager of IT Operations, providing essential first-line assistance with software and hardware. You'll also assist with audio/video equipment and all collaboration tools, including Slack, Zoom, and Google Meet. In addition, you'll help troubleshoot basic system and application issues related to various SaaS platforms. You'll also assist with the management of hardware and asset lifecycles, helping to maintain a well-organised inventory. This includes supporting the following:

• Google Workspace

• Okta and Azure

• Gsuite and Office 365,

• Apple MacBooks, Dell laptops and Chromebooks

What you'll bring

Success in this role requires more than just technical skills. You'll need to be highly self-sufficient and resourceful, able to figure things out independently with a strong desire to learn. You'll be a proactive problem solver with a strong sense of ownership, working with urgency and delivering solutions effectively. Exceptional customer focus is non-negotiable; your approach will ensure that the IT experience is smooth, professional, and efficient for all users, including C-suite executives

• Proven experience in a 1st/2nd line IT support role.

• Familiarity with Google Workspace & Okta is a plus.

• Experience in fast-paced tech scale-ups or marketplace environments is desirable.

• Strong diagnostic and problem-solving skills.

• Service-oriented with excellent communication skills, comfortable working with all levels of an organization.

• A proactive and eager-to-learn mindset.

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.