IT Service Desk Engineer

Jeroen den Hartog Photography & Image Processing; Maidenhead; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading end-of-life service provider in Maidenhead seeks an IT Service Desk Engineer to support their technology services. You will troubleshoot issues, provide updates, and ensure customer satisfaction. Ideal candidates should have service desk experience, strong communication skills, and a proactive approach. The position offers a competitive salary of up to £35,000 and various benefits, including annual leave and a pension scheme.

Benefits

22 days annual leave + bank holidays

Pension Scheme 4% matched

Life Assurance X2 annual salary

Genuine career progression opportunities

Qualifications

• Experience in a service desk or help desk environment.
• Proactive ownership of issues through to resolution.
• Familiarity with IT technologies and applications.

Responsibilities

• Responding to incoming technical issues via phone or email.
• Attending locations for technical work or surveys.
• Providing updates and ensuring issue prioritisation.

Skills

Problem-solving skills

Strong communication skills

Customer service mindset

Attention to detail

Tools

Service desk systems

Job description

Contract: Full-Time, Permanent

Location: Maidenhead, Berkshire (On-site 4 days per week)

Salary: Upto £35,000 per annum

The Role

At Dignity, we've been supporting families with care, compassion, and professionalism for over 200 years. As one of the UK's most established funeral providers, we're proud to lead the way in end-of-life care - and we're just getting started. With over 570 branches, 46 crematoria, and a growing digital presence through Farewill, we're building the UK's leading end-of-life company.

As an IT Service Desk Engineer, you'll play a vital role in supporting the technology that underpins our services. You'll be the first point of contact for Dignity staff experiencing technical issues, helping to resolve problems quickly and efficiently. Whether it's troubleshooting remotely or visiting sites in person, your work will help ensure our teams can continue delivering exceptional service to families when they need it most.

Let's take a closer look at what your day-to-day will look like:

• Responding to incoming technical issues via phone, email, in person, or other channels, aiming for first-time resolution through thorough diagnostics.
• Attending Dignity locations when necessary to perform technical work, site surveys, or remedial actions.
• Taking ownership of unresolved issues, providing regular updates, and ensuring appropriate prioritisation.
• Keeping users informed with timely and effective communication to maintain high satisfaction levels.
• Escalating recurring issues or service risks to IT Management.
• Collaborating with colleagues, suppliers, and third parties to resolve issues efficiently.
• Reporting progress and challenges to IT Management as needed.
• Staying current with industry developments by attending relevant events and training.
• Ensuring compliance with standards such as ISO 27001, ISO 22301, and PCI.
  
  

Technical Scope

• End-user computing (PCs, peripherals, imaging technologies).
• Site telephony (VoIP, broadband, call routing).
• Mobile device management and telephony solutions.
• All software used by Dignity, including bespoke and commercial applications.
  
  

Must haves we're looking for in experience for this role:

• Experience in a service desk or help desk environment.
• A strong customer-first mindset.
• Proactive ownership of issues through to resolution.
• Ability to collaborate with third-party suppliers.
• Solid understanding of IT technologies and applications.
• Good computer literacy and a willingness to learn.
• Familiarity with service desk systems (advantageous).
• Excellent problem-solving and communication skills.
• Strong attention to detail and ability to work independently or in a team.
• Calm under pressure and able to work with minimal supervision.
  
  

What we provide to you:

• Up to £35,000 per annum
• 22 days annual leave + bank holidays
• Pension Scheme 4% matched
• Life Assurance X2 annual salary
• Genuine career progression and mentorship opportunities
• A chance to make a meaningful contribution to people's lives and deaths
  
  

What are the next steps?

To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application. About Us We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help, whenever you need.

FCA Statement

We're regulated by the FCA, therefore, some roles may be subject to background checks.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

LNKD1_UKTJ