IT Service Desk Engineer

Ashgates IT; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A progressive IT solutions provider in Derby is seeking a Tier 1 / Tier 2 IT Service Desk Engineer. In this role, you will diagnose technical issues, support Microsoft 365 services, and work within a dynamic team. Ideal candidates have at least three years of IT support experience, strong troubleshooting abilities, and excellent communication skills. Join us for a competitive salary, generous holiday allowance, and opportunities for professional development.

Benefits

Competitive salary

Generous holiday allowance

Tailored learning and development

Company pension

Wellbeing and social calendar

Qualifications

• Minimum of three years experience in an IT support role.
• Strong technical expertise in Microsoft 365 and networking technologies.
• Ability to diagnose and resolve complex technical issues.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues.
• Provide support for Microsoft 365 services.
• Configure and troubleshoot network infrastructure.

Skills

Microsoft 365 administration

Networking technologies

Technical troubleshooting

Problem-solving

Communication

Job description

Description

Ashgates IT became part of the DJH group last year, becoming our first office in the East Midlands. They are a progressive, proactive, and friendly IT solutions provider based at Pride Park, Derby. As part of the Ashgates Group, the firm has grown incredibly over the years which has helped attract a talented team. They can provide a broad range of IT support, Cyber Security and Cloud solutions to businesses. Our recent merger with them gives us a platform to continue our growth into the future, whilst maximising the opportunities for our team. You can find out more about the partnership on our website.

Let's talk about the role...

As a Tier 1 / Tier 2 IT Service Desk Engineer, you'll be fully immersed with our experienced IT team to provide great advice to clients. Life will be fast-paced, engaging, creative, and rewarding. It's a great opportunity for an ambitious person to make an impact within a dynamic team while focusing on delivering excellent service to clients. You'll:

• Diagnose, troubleshoot, and resolve technical issues, including hardware, software, and networking problems
• Confidently provide support for Microsoft 365 services such as Teams, Exchange Online, SharePoint, and OneDrive
• Configure and troubleshoot routers, firewalls, and other network infrastructure
• Assist with Azure cloud services and Entra ID identity management tasks where applicable
• Maintain accurate records of incidents, solutions, and client interactions using ticketing systems
• Work closely with internal teams to escalate unresolved issues and ensure seamless service delivery
• Identify recurring issues to recommend process enhancements or preventive solutions.

Let's talk about you and your skills...

Hungry for a new challenge, you'll:

• Have a minimum of three years experience in an IT support role, ideally within a service desk or managed service provider environment
• Have strong technical expertise in Microsoft 365 administration and networking technologies (routers and firewalls)
• Be able to diagnose and resolve complex technical issues across hardware, software, and network systems
• Be tech-savvy, with strong problem-solving skills and attention to detail
• Thrive in a collaborative and progressive environment
• Love getting to know people and be a fantastic communicator

Let's talk about benefits...

Here are a few reasons to join us, but you'll find loads more once you get your feet under the table:

• Competitive salary
• Generous holiday allowance
• Tailored learning and development
• Company pension
• A fully loaded wellbeing, social & community calendar.

You can read more about life at Ashgates IT here. If this role as a Tier 1 / Tier 2 IT Service Desk Engineer sounds good, then what's stopping you? Apply today!

About DJH

Born not so long ago in 2021, DJH was founded on a fantastic opportunity—the merger of two of Stoke-on-Trent's leading firms. Since then, we've gone from strength to strength, with more like-minded firms joining us on our mission to achieve great things.

With offices across the Midlands, North West, and Yorkshire, we're an experienced Top 40 accountancy and business advisory group, sharing the same values and ambitions, and most importantly, a passion for people.

Our values run through everything we do. We live them. We breathe them. By fostering a team-first culture based on honesty, passion, and ambition, we create long-lasting, trusted partnerships.

We're on the hunt for brilliant people—individuals who aren't just technically brilliant but also driven by a passion for finding innovative solutions and constantly pushing the boundaries to achieve great things together. Each of our team plays a vital role in shaping our company's culture, helping us grow, evolve, and succeed together. As an equal opportunity employer, we embrace diversity and welcome candidates from all backgrounds to join us on this exciting journey.