It Service Desk Apprentice (Amari Metals Limited)

AMARI METALS LIMITED; Wednesbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

Amari Metals is seeking an IT Service Desk Analyst apprentice who will provide technical support to a diverse customer base upon successful completion of the apprenticeship. This full-time role involves assisting with incident resolution, supporting hardware and software, and contributing to projects.

Qualifications

• No specific degree required, but relevant technical knowledge is important.
• Customer-focused with a willingness to learn.
• Good problem-solving skills and technical aptitude.

Responsibilities

• Provide excellent technical support and customer service.
• Resolve incidents and service requests promptly.
• Support for MS Windows-based environments and networking.

Skills

Customer Service

Technical Support

Networking

MS Windows

Job description

Amari Metals is in the business of metal stockholding and added-value services. Our brands supply a diverse customer base ranging from small businesses to government agencies and FTSE100 companies. Key markets include aerospace and defence, precision engineering, power generation, and nuclear. Our business innovation and technology services function are pivotal to the success of many of the UK's top independent multi-metal stockholders and leading engineering companies. With a nationwide presence, we support over 50 locations and serve more than 1,700 customers. These businesses rely on our support and expertise to maintain their competitive edge and deliver specialised services to their clients. Our teams of technology professionals work together to design, implement, and manage hardware and software solutions, in addition to providing a host of services designed to empower, educate, and support our user base.

Upon successful completion of the apprenticeship and meeting the expected standards for the role, you will be offered a full-time position as an IT Service Desk Analyst.

Key Responsibilities:

1. Provide excellent technical support and customer service to our user base.
2. Ensure efficient and timely resolution of incidents and service requests, aiming for a high first-time fix rate.
3. Provide technical support for MS Windows-based environments, Networking, and ERP solutions.
4. Configure and provision software and hardware (laptops, iPads, tablets, ePods).
5. Perform proactive maintenance and health checks of our systems.
6. Support asset management, stock control, and equipment decommissioning.
7. Support projects as a technical resource.

Working hours are Monday to Friday, 08:30 - 17:00.