IT Service Desk Analyst, West Lothian Civic Centre, 496.128 - WEL09640

West Lothian Council; Livingston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Scotland is looking for an IT Service Desk Analyst to provide first-class technical support to all IT customers. You will play a crucial role in maintaining IT infrastructure and ensuring effective service delivery. The position includes flexible working hours, up to 30 days of paid holidays, and various benefits, promoting a diverse workforce.

Benefits

Flexible working hours

Up to 30 days paid holidays

Pension scheme

Occupational health services

Qualifications

• Proven experience in implementing and supporting technologies in compliance environments.
• Minimum of three years experience in a Microsoft SCCM environment.

Responsibilities

• Provide first-class technical IT service to all IT customers.
• Maintain the IT infrastructure using the latest technologies.
• Work closely with management and IT colleagues to deliver excellent service.

Skills

Client and server management technologies

Microsoft SCCM

ITIL v3

Job description

Overview

36 hours per week, 52.14 weeks per year, fixed term until 01 November 2026

Interviews will take place on: Wednesday 29th and Thursday 30th October 2025

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged

West Lothian Council is one of Scotland's most successful local authorities and has an enviable reputation for the innovative and extensive use of ICT in delivering and supporting services. West Lothian is located in the central belt, within easy commuting distance of Edinburgh, Stirling and Glasgow and is supported by excellent road and rail links.

Reporting to the IT Service Centre Manager, this is a post within the IT Services structure and is critical in the delivery of effective and efficient IT Services. As an IT Service Desk Analyst you will be responsible for providing a first class technical IT Service Desk to all IT customers, you will be the first point of contact for customers and will help maintain West Lothian Councils IT Infrastructure using the latest technologies to provide first time fixes and request fulfilment.

Responsibilities

The post will work closely with the IT Service Centre Manager, Service Delivery Manager, Project Managers, IT Engineers and other colleagues within IT Services covering areas including providing an excellent IT service provision to all of our customers.

IT Services structure is based on ITIL v3 and you must have a solid understanding, knowledge and experience of good practice.

Qualifications

Applicants will have proven experience implementing and supporting client and server management technologies in a multi-site, multi-security profile compliance organisation, including a minimum of three years working within a Microsoft SCCM environment.

Benefits

Our benefits package includes flexible working hours, up to 30 days paid holidays and 7 public holidays a year, average salary pension scheme, comprehensive range of work life balance policies, occupational health services, learning resources and access to a range of discounted staff benefits.

How to apply

Please note, if you wish to discuss the role or would like any further information prior to making an application, please contact: Brian Ferguson, IT Service Centre Manager by email on [e-mail]