IT Service Desk Analyst – West London

Expiry Date: December 31, 2019

London based 2 weeks with possible extension

Job Overview

The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately.

Responsibilities include:

1. Carrying out First Time Fixes and offering remote support
2. Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs)
3. Escalating incidents to internal/external resolving agencies, where appropriate
4. Maintaining support documentation that is used by the Service Desk
5. Plan and prioritise Incidents and Service Requests based on impact

Ideal Candidate:

1. Good knowledge and experience of Microsoft Office 365
2. Good knowledge of Windows & Citrix operating systems
3. Working knowledge of Active Directory, SCCM, Exchange and Microsoft Technologies
4. Previous Service Desk experience
5. Qualification within the ITIL V3 Processes/Framework

Apply online for further information.