IT Service Desk Analyst VR

NHS National Services Scotland; Dunfermline; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NHS National Services Scotland is seeking an experienced IT support professional to join the Digital and Information Service Desk in Dunfermline. You will provide first line support to around 10,000 computer users across NHS Fife, including GPs, handling calls by phone or online portal.

With excellent communication and multitasking skills you will triage issues, fix what you can, or pass on to escalation teams, while working in a hybrid environment.

Qualifications

• Experience in a First Line IT support role or service desk.
• Excellent communication and customer relation skills.
• Ability to prioritise and manage workload in a fast-paced environment.

Responsibilities

• Provide first line IT support to ~10,000 computer users across NHS Fife.
• Troubleshoot PC/endpoint issues and document resolutions.
• Pass on complex issues to second or third line teams with accurate information.
• Handle calls via telephone or online portal and ensure timely updates.

Skills

First line support

Customer service

Tools

Microsoft products

Job description

We are looking an experienced individual to join our Digital and Information Service Desk team providing first line support to approximately 10,000 computer users across the NHS Fife, including GPs.

You will have excellent communication and customer relation skills together with the ability to identify PC and other Endpoint problems relayed to you by people with differing levels of technical understanding. You will have a sound, logical approach to problem solving as well as skills in prioritising and managing your own workload.

Calls will come by telephone or online portal, and you’ll be expected to either fix first time or pass on accurate and complete information to second and third line teams.

Previous experience in a First Line support role would be a distinct advantage, as would knowledge of Microsoft products.

NHS Fife allows for a hybrid working practice and although based in Dunfermline, you will have considerable freedom to work from home or any other site with bookable desks.

For informal enquiries please contact [e-mail].

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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