IT Service Desk Analyst | St George's University Hospitals NHS Foundation Trust

st georges nhs trust; Tooting; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading teaching hospital in Tooting is seeking a Band 4 IT Service Desk Analyst to support users in their use of IDT services. The successful candidate will manage IT service desk calls and participate in an on-call system. Excellent communication skills and experience in a demanding environment are essential.

Qualifications

• Previous experience of working in a high demanding environment with excellent communication skills.
• Ability to manage and triage IT service desk phone calls.

Responsibilities

• Support clinical and non-clinical users throughout the trust.
• Manage and triage IT Service desk phone calls.
• Participate in a paid out of hours on call system.

Skills

Excellent communication skills

Ability to work well in a team

Experience in a high demanding environment

Job description

We are looking to recruit a band 4, IT Service Desk Analyst.

The role would be to work as part of a team supporting clinical and non-clinical users throughout the trust in their use of all IDT services and where appropriate offering advice and support to the user. Also managing and triaging of IT Service desk phone calls and escalating to management where necessary.

This position requires participation in a paid out of hours on call system.

We are looking for previous experience of working in a high demanding environment with excellent communication skills and to be able to work well as part of a team.

Please ensure you read the job description and person specification before applying.



St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.

We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.

*****Please see the attached supporting document which contains more information about the role*****



***Previous applicants need not apply***


This advert closes on Monday 4 Aug 2025