IT Service Desk Analyst - Hesley Group

Hesley Group; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hesley Group is seeking an IT Service Desk Analyst to provide technical support and manage IT resources. The ideal candidate will have experience in IT support, knowledge of IT best practices, and excellent communication skills. This role includes troubleshooting and supporting staff on-site and remotely, with a focus on enhancing user experience and meeting service level agreements.

Benefits

6 weeks holiday

Ongoing training and development days

Promotion opportunities

Pension scheme

Employee assistance program

Qualifications

• 2 years front-line IT support experience required.
• Knowledge of ITIL and service desk operations.
• Experience in managing hardware and software across multiple sites.

Responsibilities

• Provide first & second line technical support to internal staff.
• Troubleshoot network issues and manage the Asset Database.
• Monitor security software across desktops and laptops.

Skills

IT best practices

Hardware support

Software management

Communication skills

Organization skills

Tools

Microsoft Office

Job description

IT Service Desk Analyst - Hesley Group, Doncaster

Client:

Hesley Group

Location:

Doncaster, United Kingdom

Job Category:

Other

Virtual job fairs

-

EU work permit required:

Yes

Job Reference:

2a5747d4c27b

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

About The Role

Hesley Group is recruiting for an IT Service Desk Analyst who will provide first & second line technical support to internal staff. The successful candidate will demonstrate an aptitude for working with applications and systems to analyze, diagnose, and resolve staff and support issues, which may range from straightforward to complex technical problems. You will assist the Head of IT in ensuring that Service Level Agreements are met and maintained. Responsibilities include providing basic troubleshooting of network issues, escalating as necessary, managing an Asset Database, tracking asset changes, and monitoring the security software across desktops and laptops to ensure it is installed, updated, and functioning properly. The role covers support at the Hesley Hall headquarters, remote sites, and home workers.

About You

To succeed, you should have:

• Knowledge of IT best practices related to maintenance, support, and delivery of IT systems and services, including IT Service Management and ITIL
• Experience with hardware (network, desktop, laptop, PDA, peripherals)
• Experience with software (Microsoft Office, antivirus, internet filtering, system security, systems management)
• At least 2 years in a front-line IT support or service desk role, with experience supporting multiple sites independently
• Excellent communication, organization, and workload management skills

Benefits of working for us:

• Continuous support and feedback through 1:1 supervision
• 6 weeks holiday
• Ongoing training and development days
• Promotion opportunities
• Pension scheme
• Access to discounts and benefits through Hesley Hub platform, and monthly vouchers through STAR Awards
• Employee assistance program including counseling and physiotherapy

Note: If you are not a passport holder for the country of the vacancy, you may need a work permit. Please check our Blog for more information.

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Created on 02/06/2025 by TN, United Kingdom