IT Service Desk Analyst - Hesley Group

TN United Kingdom; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Service Desk Analyst to provide vital technical support to internal staff. This role involves troubleshooting a variety of IT issues, ensuring systems are functioning optimally, and maintaining service level agreements. With a focus on communication and organization, the successful candidate will thrive in a dynamic environment, working across multiple sites. The company offers a supportive atmosphere with opportunities for professional growth, making it an exciting place to advance your IT career.

Benefits

6 weeks holiday

Pension scheme

Employee assistance program

Ongoing training days

Discounts and benefits through Hesley Hub

Qualifications

• 2+ years in frontline IT support with service desk experience.
• Ability to work independently across multiple sites.

Responsibilities

• Provide first & second line technical support to internal staff.
• Ensure Service Level Agreements are met and maintained.

Skills

IT Service Management

ITIL

Hardware Support

Microsoft Office

Communication Skills

Tools

Antivirus Software

Network Management Tools

Job description

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IT Service Desk Analyst - Hesley Group, Doncaster

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Client:

Hesley Group

Location:

Doncaster, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2a5747d4c27b

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

About The Role

Hesley Group is recruiting for an IT Service Desk Analyst who will provide first & second line technical support to internal staff. The successful candidate will demonstrate an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of staff and supported individuals’ problems, which may range from straightforward to more complicated technical issues. You will assist the Head of IT to ensure that Service Level Agreements are met and maintained. Additionally, you will provide basic troubleshooting of network issues and escalate accordingly where required, as well as assist with the ongoing management of an Asset Database, tracking asset changes and movements. The role also involves regularly monitoring the security suite of software across desktops and laptops, ensuring it is installed, up to date, and functioning correctly. There are also various administrative duties. Coverage includes the Headquarters site at Hesley Hall, remote users at other sites, and home workers.

About You

To be successful in this role, you will need:

• Knowledge of IT best practices related to the maintenance, support, and delivery of IT systems and services, including but not limited to:
• IT Service Management
• ITIL
• Hardware, including network, desktop, laptop, PDA, printing, and peripheral devices
• Software, including Microsoft desktop and Office products, antivirus, internet filtering, system security, and systems management

You should also have at least 2 years of experience in a frontline IT support role and service desk team, with the ability to work across multiple sites independently. As the main contact for stakeholders with daily IT queries, you will need to be an excellent communicator, organized, and capable of managing and prioritizing your workload effectively.

About Us

Benefits of working for us:

• Continuous support and feedback through 1:1 supervision
• 6 weeks holiday
• Ongoing free mandatory and development training days
• Regular promotion opportunities
• Pension scheme
• Access to discounts and benefits through our Hesley Hub reward platform, with chances to win vouchers in our STAR Awards
• Access to an employee assistance program, including confidential counseling and physiotherapy