IT Service Desk Analyst (Day Shift)

Ashurst; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An international law firm, Ashurst, is seeking an IT Service Desk Analyst in Glasgow. The role involves guiding staff on IT services, providing end-to-end IT support, and managing software and hardware incidents. With a focus on customer service and technical skills, applicants should possess a solid foundation in IT support, ITIL practices, and Office 365 proficiency.

Benefits

Competitive remuneration with performance rewards

Flexible working

Corporate health plans

Global professional development opportunities

Diversity and inclusion programs

Qualifications

• Previous experience in an IT support role required.
• Good analysis and troubleshooting skills needed.
• Work in accordance to ITIL processes and procedures.

Responsibilities

• Provide professional IT support service covering software and hardware incidents.
• Manage user support and liaise with other offices.
• Setup and support IT equipment for new joiners.

Skills

Communication skills

Troubleshooting skills

Customer service focus

Attention to detail

Ability to perform under pressure

Initiative

ITIL processes

Intermediate to advanced skills in Office 365

Job description

Ashurst Glasgow, Scotland, United Kingdom

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Ashurst Glasgow, Scotland, United Kingdom

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The Opportunity:

This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests.

Description

The Opportunity:

This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests.

Tasks will be allocated on a defined roster with duties such as phone support, IT support via remote access, email support, floor walking and project support tasks as required.

Understand the IT requirements of the local business and act accordingly, to ensure these requirements are met in a timely and structured way, following escalation processes to ensure a consistent and professional service.

Hours of Work - The working hours are 37.5 hours per week, to be worked on a rotating shift pattern each day from Monday to Friday, between the hours of 7am and 8pm

Key responsibilities of the role include:

Contribute to the effective operation and management of the Service Desk to ensure it provides quality, correct and timely information and services to its clients

Daily tasks may include but are not restricted to:

• Day-to-day user support and liaison with IT Service Desk in other Ashurst offices to resolve issues
• Management/support of pool and permanent laptops o Management/support of remote working
• Management of user administration
• Mobile device support, including BlackBerry, iPhone or Android devices
• AV and VC overflow support
• Managing spare PCs, upgrades and replacements
• Setting up new joiner IT equipment
  
  

This is a full-time, permanent role based in our Glasgow office with hybrid working.

More information can be found in the job description attached to the role on our careers site

About you:

The successful candidate will have:

• Previous experience in an IT support role
• Good analysis and troubleshooting skills of all IT incidents
• Excellent communication skills with strong customer service focus and good attention to detail
• Ability to perform well under pressure and use initiative
• Work in accordance to ITIL processes and procedures
• Intermediate to advanced skills in Office 365
  
  

What makes Ashurst a great place to work?

We offer you all the things you should expect from an international law firm, some of which include:

• competitive remuneration with the flexibility to reward high performance;
• flexible working;
• corporate health plans;
• a global professional development offering for all employees; and
• an industry-leading programme that celebrates diversity and inclusion.
  
  

We are committed to delivering positive impacts to our communities through our Social Impact programme.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Legal Services

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