IT Service Desk Analyst (1st and 2nd Line)

One Education Ltd; Greater Manchester; On-site; GBP 24,000 - 28,000; Full time

Job summary

One Education Ltd is seeking a motivated IT Service Desk Analyst to provide IT support services. The role involves working with servers, networking, and helpdesk operations within educational environments. The ideal candidate will have strong communication skills and relevant IT experience, with opportunities for professional development.

Benefits

30 days holidays

Membership of Local Government Pension Scheme

Free onsite parking

Qualifications

• Minimum of 2 years proven experience in a 1st or 2nd line position.
• Experience with Microsoft Windows environments and Active Directory.

Responsibilities

• Deliver IT support services and manage helpdesk operations.
• Work with senior technical staff on installations and projects.

Skills

Communication

Networking

Fault Finding

Device Management

Tools

Microsoft Windows

Active Directory

SIMS

Apple iOS

Job description

• Salary up to £28,000 pa
• Permanent, full time 35 hours per week
• 30 days holidays (plus Bank Holidays) and office closure at Christmas
• Membership of Local Government Pension Scheme
• Free onsite parking when working at One Education Offices

Based in Alexandra House, Hulme, One Education is one of the largest education support companies in England. An opportunity has arisen for a suitably qualified, highly motivated and experienced IT Service Desk Analyst to deliver IT support services on our behalf.

Why work for One Education?

• We are one of the biggest educational support companies in the North of England delivering a full range of services to schools and other agencies
• We are at the forefront of creative practice
• We take pride in our diversity of practice including IT, HR, Educational Psychology, Finance, Safeguarding and Payroll to name a few. Our website will inform you of the full range of services we offer.
• We work from a modern, vibrant office with good transport links and free parking close by

What do we care about?

• The schools, services and the children and young people we support
• Our ethos, values and principles that underpin our work
• Our people – their interests, passions and well-being are truly acknowledged and supported

The ideal candidate will have excellent communication skills and a fundamental understanding of servers and networking. It would be desirable if you also have experience of working in education as One Education supports in Primary and/or Secondary School environments, delivering remote support to customers as well as supporting a busy helpdesk.

This is an excellent opportunity, as the successful candidate will have the chance to work with our senior technical staff on installations and projects whilst benefiting from extensive training programmes to promote career development.

If you are looking for a change and can demonstrate experience in the following areas this could be a great move for you:

• Minimum of 2 years proven experience working in a 1st or 2nd line position
• Microsoft Windows environments - Server and desktop
• Active Directory – User management, group policy and software/printer management
• Device deployment, management and support
• Hardware fault finding & resolution (servers, laptops, desktops, printers)
• Audio/Visual equipment (touchscreens, projectors, smartboards)
• Network management, support and auditing
• Network fault finding and diagnostics
• Desirable; SIMS / Arbor knowledge
• Desirable; Apple iOS and/or MDM knowledge

The post holder must have a full driving license & access to their own vehicle

Should you wish to apply please send your CV and a covering letter detailing your suitability for this role.If you are invited to interview, you will be required to answer specific Safer Recruitment Questions in advance of the interview.

One Education are committed to safeguarding and promoting the welfare of Children and Young People and expect all employees to share this commitment. This role is subject to enhanced DBS checks and appropriate references.

Closing date: Friday 30th May 2025

Interviews: Tuesday 10th June 2025

We are an Equal Opportunities Employer and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.