IT Service Desk Analyst

Barhale Holdings Ltd; Walsall; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Company Pension

Life Assurance

Private Medical

25 days annual leave

Employee Assistance Programme

Flexible benefits via salary sacrifice

Company car/green car scheme/carallow

Leadership & management training

Career progression

Volunteering time

Job summary

Barhale Holdings Ltd. in the United Kingdom is seeking an IT Service Desk Analyst to join our team and provide first-line IT support across the business.

This role offers exposure to head office functions and regional teams, with a learn-by-doing approach to develop skills and grow tech responsibility. You will work on hardware and software support, AD/O365 accounts, device management, and networking basics while contributing to a collaborative, people‑centric culture.

Qualifications

• Strong interest in IT and willingness to learn new skills.
• IT troubleshooting abilities and problem solving.
• Experience with Windows 11 and Microsoft 365/O365 accounts.
• Familiarity with Active Directory and Microsoft Office applications.

Responsibilities

• Log, manage, and resolve incidents via phone, email, or ticketing systems with SLAs.
• Provide first-line technical support and escalate complex issues as needed.
• Configure, deploy, and support end-user hardware (Windows laptops, mobiles, printers).
• Manage user accounts and access in Active Directory and Microsoft 365 Online.
• Support device management platforms (Intune, Jamf).
• Install and maintain business applications and software packages.
• Configure, monitor, and support site connectivity (Meraki, Teltonika).
• Create, review, and maintain IT support documentation in knowledge bases.

Skills

IT interest

IT troubleshooting

Windows 11

Active Directory/O365

Microsoft Office

Customer service

Attention to detail

Willingness to learn

Job description

About Barhale

Who are Barhale?

Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:

• Water
• Transport
• Built environment
• Energy

We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.

Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.

We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:

• Tunnelling
• MEICA
• Temporary and permanent design
• Steel-fabrication
• Signs (design and fabrication)
• Health & safety equipment and products, including PPE

Why join Barhale?

• As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.
• Job security, long-term secured work through various frameworks and large infrastructure schemes
• A broad range of civil engineering, mechanical and electrical schemes across some of the UK's largest infrastructure projects and clients
• Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success

IT Service Desk Analyst

The Role

This role offers the opportunity for someone with a passion for IT to join an existing team of analysts and engineers. This role provides the opportunity to work across many areas of IT support, gaining valuable experience in a professional business environment. Our team embraces a learn-by-doing approach, providing opportunities to develop your skills, expand your technical knowledge, and take on greater technical responsibility. You will work closely with our head office functions, as well as those located in our other regions.

Key Responsibilities

• Log, manage, and resolve customer incidents and service requests received via phone, email, or ticketing systems, ensuring compliance with agreed SLAs.
• Provide first-line technical support, resolving issues where possible and escalating more complex incidents to IT Service desk Engineer/Leader when required.
• Configure, deploy, and support end-user hardware, including Windows laptops, Android devices, printers, and other IT equipment.
• Manage and maintain user accounts, permissions, and access within Active Directory and Microsoft 365 Online.
• Support mobile device management platforms, including Microsoft Intune and Jamf.
• Install and maintain business applications and software packages.
• Configure, monitor, and support site connectivity solutions, including Meraki and Teltonika networking equipment.
• Create, review, and maintain IT support documentation within ticketing system knowledge base, and Sharepoint.

About you

Essential

• Strong interest in IT / Technology with a desire to learn new skills.
• IT troubleshooting skills
• Experience with Windows 11
• A working knowledge of Active Directory / O365 accounts & groups.
• Good knowledge of Microsoft suite
• Excellent customer service
• High attention to detail.
• Willingness to learn

Desirable

• Previous experience working within an IT Service desk or technical support environment.
• Familiarity with Microsoft Intune and device management
• Any knowledge of DHCP, DNS, Networking, Cisco Meraki, SharePoint desirable but not essential.
• ITIL

Caring and investing in you

Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company.

As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.

From the moment you join us, your well-being and career aspirations will be supported by.

• Competitive salary
• Company Pension
• Life Assurance
• Private Medical
• 25 days of annual leave in addition to 8 public bank holidays and loyalty days
• 8 hours volunteering
• Employee Assistance Programme to support your mental, physiological and financial wellbeing
• Flexible benefits via salary sacrifice
• Company car/green car scheme/car allowance/Van (dependent on position)
• Leadership & management training and coaching
• Regular line management engagement and appraisal to support your career progression
• Development supported by internal and externally delivered training
• Continuous service awards