IT Service Desk Analyst

NHS; Tooting; On-site; GBP 31,000 - 35,000; Full time

Job description

St George's University Hospitals NHS Foundation Trust

We are looking to recruit a band 4, IT Service Desk Analyst.

The role involves supporting clinical and non-clinical users throughout the trust in their use of all IDT services, offering advice and support to users, managing and triaging IT Service desk phone calls, and escalating issues to management when necessary.

Main duties of the job

This position requires participation in a paid out of hours on call system.

We seek candidates with previous experience in a high-demand environment, excellent communication skills, and the ability to work well as part of a team. Previous experience with clinical information systems and remote support software is advantageous.

About us

St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals, sharing its main site with St George's, University of London, which trains medical students and conducts advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.

We deliver a wide range of services, including cardiothoracic medicine and surgery, neurosciences, and renal transplantation. We also cover significant populations from Surrey and Sussex, totaling around 3.5 million people.

Job responsibilities

Please see the attached supporting document for more information about the role.

Person Specification

Skills

• Excellent verbal and written communication skills with the ability to work with personnel at all levels within all disciplines of the Trust.
• Good analytical and troubleshooting skills, including the ability to clarify a problem, seek relevant information, detect trends, link cause and effect, and identify critical issues in complex situations.
• Able to communicate technical issues to non-IT staff effectively.
• Experience in a service delivery/outsourced environment or customer-centric environment.
• Knowledge of ITIL.

Qualifications

• Degree or diploma qualification in an IT-related discipline or equivalent experience.
• Experience in a demanding, quality-driven customer service environment.
• MCSE/CCNA certification.
• Experience with Clinical Information Systems.
• Experience using remote support software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Employer name

St George's University Hospitals NHS Foundation Trust

£31,944 to £34,937 a year per annum incl Inner London HCAS