IT Service Desk Analyst

Simplify; St. Ives; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading property services company in St. Ives is seeking an IT Service Desk Analyst to provide technical support and ensure IT operations run smoothly. You will install and maintain IT systems, troubleshoot issues, and work with various tools including ServiceNow and Microsoft 365. This role offers a salary between £35,000 and £40,000 and includes benefits like 25 days holiday and a company pension.

Benefits

Free Parking

25 Days Holiday (Plus 8 Days Public Holiday)

Option To Buy Or Sell Holiday

Company Pension

Life Assurance

Qualifications

• Experience providing technical support in a corporate environment.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with ServiceNow, Microsoft 365, and Azure.

Responsibilities

• Provide technical support to on-site and remote colleagues.
• Install, configure, and maintain IT hardware and software.
• Manage user accounts and permissions in Active Directory.

Skills

Technical support experience

Troubleshooting hardware issues

Troubleshooting software issues

Knowledge of Microsoft 365

Understanding of Azure

Proficiency in Active Directory

Tools

ServiceNow

Intune

Citrix

RingCentral telephony

Job description

IT SERVICE DESK ANALYST

£35,000.00-40,000.00

St. Ives, Cambridgeshire with occasional UK travel

Customer focused? Experience of providing technical support in a fast-paced environment? Confident troubleshooting hardware, software, and network issues?

Why not join us here at Simplify as an IT Service Desk Analyst!

Benefits

Competitive Salary of £35,000.00-40,000.00, a modern office in beautiful surroundings, Free Parking, 25 Days Holiday (Plus 8 Days Public Holiday), Option To Buy Or Sell Holiday, Company Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP 24-hour service, Retail Discounts Plus Many More!

What You’ll Be Doing

You’ll be joining us as a key member of the IT team, providing technical support across the business and playing a vital role in ensuring the smooth operation of IT systems. Your responsibilities will include:

• Providing technical support to on-site and remote colleagues, efficiently resolving IT issues
• Installing, configuring, and maintaining hardware, software, and peripherals
• Managing IT systems including ServiceNow, Microsoft 365, Azure, Intune, Citrix, and RingCentral telephony
• Building and deploying computers in line with company standards
• Managing user accounts and permissions in Active Directory and Entra
• Documenting and updating IT processes, procedures, and knowledge base articles
• Collaborating with external vendors to troubleshoot complex issues
• Implementing and enforcing hardware, software, and network security protocols
• Participating in IT projects with technical input
• Assisting with malware and antivirus management
  
  

OUR HIRING PROCESS:

• You’ve checked out our job ad
• It’s gathered your interest and you’ve applied using our easy application process
• If selected, you come meet our lovely team and we discuss the finer details
• In some cases, we might invite you for a second interview
• If successful, we make the offer and get the ball rolling
• Once in post you can recommend your friends come on over and earn a sweet referral bonus - for each one!
  
  

Requirements

And now for the nitty gritty:

To thrive in this role, you’ll need:

• Experience providing technical support in a corporate environment
• Proficiency in troubleshooting hardware, software, and network issues
• Familiarity with ServiceNow, Microsoft 365, Azure, Endpoint Manager (Intune), and Active Directory
• A basic understanding of network and server infrastructure
• Proficiency in telephone support
• Site based in St. Ives, Cambridgeshire with very occasional UK travel as required
  
  

OUR PEOPLE

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

About Us

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.