IT Service Desk Analyst

Terumo Aortic; Renfrew; On-site; GBP 25,000 - 35,000; Full time

Job summary

Terumo Aortic recherche un IT Service Desk Analyst pour rejoindre son équipe dynamique. Le candidat retenu fournira un soutien technique de première ligne en matière de matériel et de logiciels, tout en assurant la maintenance des systèmes et des équipements pour garantir le bon fonctionnement de l'organisation. Ce rôle implique également une administration réseau générale et la communication avec les utilisateurs pour résoudre efficacement les problèmes.

Qualifications

• Expérience en Service Desk/support de bureau dans un environnement Windows.
• Compétences en administration de serveurs Windows, Active Directory et services O365.
• Des connaissances en ERP, en particulier SAP, seraient un atout.

Responsibilities

• Fournir un support technique de première ligne aux utilisateurs sur le réseau Windows/Linux.
• Gérer et prioriser les demandes via le système de Service Desk.
• Construire et configurer des ordinateurs pour les utilisateurs finaux.

Skills

Service Desk support

Network troubleshooting

IT hardware/software maintenance

Education

Microsoft Certification

Tools

Windows Server

Active Directory

Exchange Server

MS Office 365

Ivanti ITSM

Job description

Terumo Aortic are seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly.

Key duties will include;

• First line IT technical support: general support of users on the Windows/Linux network
• Actively communicate with users through Terumo Aortic Service Desk system in order to keep them up-to-date on their support requests
• Prioritising and/or escalation of tickets
• Build, deploy, configure, troubleshoot, and fix computers for end users
• Maintain end user hardware I software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs
• Maintain inventory of end user hardware / software in Terumo Aortic asset management systems
• Create and maintain documentation and SOP's for 1st line IT technical support processes
• General network administration
• Liaise with external technical support where problems cannot be resolved in house
• Ad-hoc projects as and when required
• Other IT technical support tasks resulting from IT Road Map
  
  

Qualifications And Experience

• Experience of Service Desk/desktop support in a Windows environment
• Windows Server, Active Directory Network Administration
• Exchange Server, MS Office 365 services skills and experience
• Microsoft Certification, SQL Server, Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/ VPN would be desirable
• ERP experience would be an advantage, SAP in particular