IT Service Desk Analyst

TN United Kingdom; Peterlee; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a dynamic IT Service Desk Team as a Service Desk Analyst, where you'll provide first-line IT support and ensure exceptional service delivery. This role offers a chance to leverage your technical expertise while engaging with users to resolve issues. With a focus on customer satisfaction, you'll handle various support requests, maintain high service standards, and enjoy outstanding benefits including generous annual leave, professional development opportunities, and a comprehensive wellbeing program. Be part of a leading provider of integrated mobility solutions, where your contributions will help keep customers moving smarter.

Benefits

24 Days Annual Leave

Employer Pension Contributions

Financial Benefits

Wellbeing Services

Professional Development Courses

Vehicle Leasing Schemes

Wagestream Financial Wellbeing App

Qualifications

• Customer-focused with a passion for excellent service.
• Logical approach to fault finding and problem resolution.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Provide first-line IT support to end users across the business.
• Handle and document customer contacts efficiently.
• Diagnose and resolve IT issues promptly.

Skills

Customer Service

Problem Solving

Technical Support

Attention to Detail

Multitasking

Job description

An exciting opportunity has arisen to join ZIGUP Group IT Service Desk Team as an experienced Service Desk Analyst, providing first-line IT support to end users across the business.

Based in our Peterlee office, your main responsibilities will include efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, you will diagnose and resolve issues promptly to ensure exceptional service delivery. You will make personalized decisions and actions while maintaining high customer service standards. Additionally, you will support onsite desk support and perform ad hoc duties as required.

Following successful completion of probation, there is potential to join an on-call rotation to address urgent IT issues outside of core business hours, including evenings, weekends, and Bank Holidays.

Join ZIGUP as an IT Service Desk Analyst and enjoy outstanding benefits:

• Salary: Up to £26,000 per annum, based on experience
• Annual Leave: Starting at 24 days, increasing to 26 days with service, plus the option to buy or sell up to 5 additional days annually. Public holidays and an extra day off for your birthday are included.
• Pension: Employer contributions of 5%
• Financial Benefits: Free life assurance, Save-as-You-Earn scheme, employee referral scheme (£1 per referral), and benefits discounts via our app at top retailers.
• Wellbeing & Lifestyle Services: 24/7 colleague assistance program, mental health support, physiotherapy, cycle-to-work scheme, eye care vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
• Professional Development: Access to Pluralsight's industry-leading courses, skill tests, and learning paths to advance your career.
• Motoring Benefits: Vehicle leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Wagestream: Financial wellbeing app for pay control, savings, financial advice, and shopping discounts.

About you:

• You have a customer-focused approach, prioritizing user experience.
• You are passionate about providing excellent customer service.
• You approach fault finding and problem resolution logically.
• You possess a 'Can Do' attitude and are results-driven.
• You are confident in engaging and challenging at all levels.
• You have keen attention to detail and can multitask effectively in a fast-paced environment.

About us:

ZIGUP is a leading provider of integrated mobility solutions, trusted by major insurance and leasing companies, fleet operators, OEMs, and corporate clients. We offer vehicle rental, fleet management, accident management, vehicle repairs, service, and maintenance.

Our Purpose: Keeping customers moving, smarter.

We are agile, experts, imaginative, and reliable.