IT Service Desk Analyst

PowerOptions, Inc.; Peterborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A media and publishing company is seeking an IT Service Desk Analyst to provide support for their staff in Peterborough. The role involves troubleshooting technical issues and managing support tickets in a hybrid work environment. The ideal candidate will possess hands-on experience in IT support, especially with Windows and ticketing systems like ServiceNow. Flexible attitudes and great communication skills are essential. Competitive benefits, including generous holiday allowance and development opportunities, are provided.

Benefits

25 days holiday

Internal training access

Enhanced parental leave pay

Flexible working options

Qualifications

• Proven experience in IT support, particularly in service desk roles.
• Ability to troubleshoot common technical issues.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver 1st and 2nd line support via phone, email, and chat.
• Log and manage support tickets effectively.
• Troubleshoot technical issues across various platforms.
• Support new starters with setup processes.

Skills

Experience in a service desk or IT support role

Hands-on knowledge of Windows

Knowledge of Exchange

Understanding of Azure

Familiarity with Active Directory

Experience with ticketing systems

Customer service skills

Attention to detail

Team player mindset

Flexibility in attitude

Tools

ServiceNow

Job description

Are you passionate about delivering outstanding IT support with a strong team spirit and a can-do attitude?

Ready to join a company where culture and growth go hand in hand?

Were looking for an IT Service Desk Analyst to join our growing team at Bauer Media.

This is more than just a service desk role its a chance to be part of a supportive, down-to-earth team thats keeping the UKs leading audio and publishing business running smoothly. Whether youre early in your IT journey or already have experience under your belt, this could be your next big step.

Job Purpose: As an IT Service Desk Analyst, youll be the first point of contact for colleagues across Bauers UK businesses helping them with everything from logins and laptops to mailboxes and Microsoft Teams. Youll troubleshoot issues, resolve problems efficiently, and provide a consistently friendly, solution-focused service.

Our Team: Youll be joining a close-knit team of six analysts in our Peterborough office. What unites us is our commitment to supporting each other and getting the job done. We believe in curiosity, collaboration, and having a laugh while we work and were looking for someone who can bring the same energy. We want someone who adds value and isnt afraid to roll their sleeves up.

Working Pattern / Location:

• Hybrid working : 2 days a week in our Peterborough office (everyone is in on Wednesdays) 3 days working from home
• Shift pattern : Monday Friday 8:00am 4:30pm/ 8:30am 5:00pm / 9:00am - 5:30pm
  
  

(Occasionally you may be asked to help cover holidays/sickness, so a flexible mindset is a plus)

Key Responsibilities

• Deliver 1st and 2nd line support via phone, email, ticketing and chat systems
• Log and manage support tickets using ServiceNow
• Troubleshoot technical issues across Windows, Azure, Exchange, Active Directory and Office 365
• Support new starters with set-ups including laptops, accounts, permissions and more
• Stay curious and proactive in solving both common and unfamiliar problems
  
  

Must-haves

What Were Looking For

• Experience in a service desk or IT support role
• Hands-on knowledge of Windows, Exchange, Azure, and Active Directory
• Experience working with ticketing systems (e.g. ServiceNow)
• Great communication and customer service skills plus strong attention to detail
• Team player mindset and a desire to go above and beyond
• A flexible, solutions-focused attitude no thats not my job thinking
  
  

Nice-to-haves

• Basic Mac troubleshooting knowledge
• Experience creating or managing mailboxes
• Exposure to hybrid or remote IT support setups
  
  

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europes largest Publishers. From womens and celebrities magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich peoples everyday lives.

Whats In It For You

• Youll have 25 days holiday, bank holidays & 2 volunteer days to use.
• Your development matters, so access to our internal training provider Bauer Academy, is a huge win.
• We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
• Youll have the opportunity for flexible working.
• And much more! Find the full details of our benefits here
  
  

We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

If you have any feedback regarding our UK recruitment process, please email we would love to hear from you. Date: 18 Jul 2025 Location: Peterborough, GB, PE2 6EA Req ID: 2928

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