IT Service Desk Analyst

Rutherford Briant Recruitment; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established technology business just outside of Milton Keynes is seeking an IT Service Desk Analyst to provide first-line support to users across many countries. The role involves troubleshooting issues, logging tickets, and creating knowledge base articles. The ideal candidate has at least 2 years of experience in IT Support and demonstrates excellent customer service skills. This position comes with benefits including 25 days holiday and health and well-being support.

Benefits

25 Days Holiday

Health and well being

Qualifications

• At least 2 years’ experience within IT Support both in person and over the phone.
• Experience troubleshooting within a Windows based environment.
• High level of customer service and strong written and verbal communication.
• Efficient time management and multitasking skills.

Responsibilities

• First point of contact for all IT related issues both inbound and outbound.
• Document & log issues using internal ticketing system.
• Trouble shoot and resolve issues within service levels, and escalate when needed.
• Create knowledge base articles for the wider team.

Skills

Customer service

Troubleshooting

Time management

Multitasking

Job description

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Is it time for you to step in to a new role? Do you want to be part of a Global Service Desk?

Working with a well-established Technology business just outside of Milton Keynes. They have just acquired another business and need to expand the Service Desk team to meet the new demand. As part of a global Service Desk, you will be looking after users across many countries and working closely with the US Team.

Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets?

Responsibilities: As an IT Service Desk Analyst, you will…

• First point of contact for all IT related issues both inbound and outbound.
• Document & log issues using internal ticketing system.
• Trouble shoot and resolve issues within service levels, and escalate when needed
• Create knowledge base articles for the wider team.

Requirements: As an IT Service Desk Analyst, you will need…

• At least 2 years’ experience within IT Support both in person and over the phone
• Experience troubleshooting within a Windows based environment
• High level of customer service and strong written and verbal communication
• Efficient time management and multitasking skills

Benefits: As an IT Service Desk Analyst, you will get…

• 25 Days Holiday
• Health and well being

If this sounds like you and you want to find out more, APPLY NOW!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.