IT Service Desk Analyst

Rutherford Briant; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company based near Milton Keynes is expanding its global Service Desk team due to a recent acquisition. They’re seeking an IT Service Desk Analyst with at least 2 years of IT support experience who excels in customer service and is adept at troubleshooting in a Windows environment. The role involves being the first point of contact for IT issues, documenting problems, and ensuring timely resolutions while escalating as necessary. This position offers 25 days of holiday and wellness benefits.

Benefits

25 Days Holiday

Health and well being

Qualifications

• At least 2 years’ experience within IT Support.
• Experience troubleshooting within a Windows based environment.
• Strong written and verbal communication skills.

Responsibilities

• First point of contact for all IT related issues.
• Document & log issues using internal ticketing system.
• Troubleshoot and resolve issues within service levels.
• Create knowledge base articles for the team.

Skills

Customer Service

Troubleshooting

Time Management

Multitasking

Communication

Job description

Is it time for you to step in to a new role? Do you want to be part of a Global Service Desk?

Working with a well-established Technology business just outside of Milton Keynes. They have just acquired another business and need to expand the Service Desk team to meet the new demand. As part of a global Service Desk, you will be looking after users across many countries and working closely with the US Team.

Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets?

Responsibilities: As an IT Service Desk Analyst, you will…

• First point of contact for all IT related issues both inbound and outbound.
• Document & log issues using internal ticketing system.
• Trouble shoot and resolve issues within service levels, and escalate when needed
• Create knowledge base articles for the wider team.

Requirements: As an IT Service Desk Analyst, you will need…

• At least 2 years’ experience within IT Support both in person and over the phone
• Experience troubleshooting within a Windows based environment
• High level of customer service and strong written and verbal communication
• Efficient time management and multitasking skills

Benefits: As an IT Service Desk Analyst, you will get…

• 25 Days Holiday
• Health and well being

If this sounds like you and you want to find out more, APPLY NOW!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.