IT Service Desk Analyst

Picture More Ltd; Leeds; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading law firm in Leeds is looking for an IT Support professional to provide 1st line support. This role offers hybrid working, exposure to various technologies, and opportunities for career growth within a reputable firm. Ideal candidates should have experience with Office 365, Active Directory, and strong communication skills.

Benefits

Hybrid working (50% from home, 50% in the office)

Exposure to a range of technologies for growth

Competitive benefits package

Qualifications

• Experience with Windows and Office 365 suite applications essential.
• Strong communication skills required for user support.
• Experience with hardware such as laptops and desktops.

Responsibilities

• Provide 1st line support to local and global users via phone, email, or face-to-face.
• Involvement in project work and escalating issues to technical teams.

Skills

Communication

Windows

Active Directory

Teams

Office 365

Hardware support

Job description

Are you an IT Support professional looking for your next challenge? Are you seeking a role which offers more hybrid flexibility? Do you have experience supporting Office 365, Active Directory and other Microsoft applications? If so, this opportunity might be the perfect fit for you!

Join a friendly Leeds based team providing 1st line support, there are excellent opportunities to grow your skillset and career with this leading law firm.

What’s in it for you:

• Salary up to £35k and competitive benefits package.
• Hybrid working (50% working from home, 50% working from the office).
• Exposure to a range of technologies for personal and professional growth.
• Joining a reputable firm with a long-term career path.

Key Responsibilities:

• Provide 1st line support to local and global users via phone, email or face-to-face.
• Involvement in project work.
• Escalate issues where necessary to technical teams.

Skills Required:

• Strong communication skills.
• Essential software experience: Windows, AD, Teams, Office 365 suite applications.
• Essential hardware experience: laptops, desktops and phones.

Does this sound like your next role? Click 'Apply’