IT Service Desk Analyst

Marseille Networks; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency in the Morley area of Leeds is seeking a 1st Line Service Desk Analyst for a permanent position. You will provide first-line IT support, handle basic troubleshooting requests, and ensure high customer service standards. Ideal candidates should have experience in an IT Service Desk environment and strong communication skills. This role is initially paid through the agency during a probation period.

Qualifications

• Some experience working on an IT Service Desk with basic troubleshooting.
• Strong customer service and communication skills.

Responsibilities

• Provide first line IT support, handling basic troubleshooting requests.
• Deliver high standard of customer service and clear communication.
• Document work performed in accordance with internal processes.

Skills

Customer service skills

Communication skills

Job description

Overview

We are recruiting for a 1st Line Service Desk Analyst for an organisation in the Morley area of Leeds. This is a permanent position but is paid through our agency for the first 3 months whilst you are in probation.

Responsibilities

• Provide first line IT support, handling basic troubleshooting requests around PCs and laptops.
• Deal with colleagues on a day-to-day basis, delivering a high standard of customer service and clear communication.
• Escalate more complex issues as required and document work performed in accordance with internal processes.

Qualifications

• Some experience working on an IT Service Desk with basic troubleshooting around PCs and laptops.
• Strong customer service and communication skills.

If you are keen on a career in IT and have some exposure and understanding of 1st Line issues please apply for immediate consideration.