IT Service Desk Analyst

Heron Foods; Kingston upon Hull; On-site; GBP 26,000; Full time

Job summary

Heron Foods is seeking an IT Service Desk Analyst to deliver exceptional technical support across retail stores. This role involves troubleshooting IT issues, providing first-line support, and ensuring systems operate seamlessly. Benefiting from a competitive salary and a supportive work environment, it's ideal for those aiming to make an impact in a dynamic retail team.

Benefits

30 days annual leave

Workplace Pension

10% discount at Heron Foods and B&M

Wellbeing support via employee assistance program

Access to BenefitHub for exclusive deals

Ongoing learning and training opportunities

Reward and recognition schemes

Qualifications

• Proven experience as an IT Help Desk Technician or entry/graduate level candidates.
• Good understanding of computer systems and tech products.
• Ability to resolve basic technical issues.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Direct unresolved issues to next level support personnel.

Skills

Technical support

Communication skills

Problem-solving

Education

Relevant background in IT

Job description

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull!

Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst / First Line Support Technician to join our busy team. This crucial role involves delivering timely technical assistance to over 340 retail stores and members of our Store Support Centre.

Job Purpose: To provide first-line technical support, resolving basic technical issues and ensuring seamless operation of IT systems across our retail stores and support centre.

The role may require some out of hours activities from time to time and will be based around a 7-day operation (Mon to Sun - 37.5 hours per week).

As the IT Service Desk Analyst you will be responsible for:

• Serving as the first point of contact for users seeking technical assistance over the phone or via email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Determining the best solution based on the issue and details provided by users.
• Walking users through the problem-solving process.
• Directing unresolved issues to the next level of support personnel.
  
  

What Heron Foods Offers

• Annual salary of £26,000.
• 30 days annual leave, with additional leave accrual for long service and option to purchase extra days.
• Workplace Pension.
• 10% discount at Heron Foods and B&M stores, with double discount weekends throughout the year.
• Wellbeing support via our 24/7 employee assistance program.
• Access to BenefitHub for exclusive deals and discounts.
• Ongoing learning and career development, including on-the-job training, eLearning, and apprenticeships.
• Reward and recognition schemes, celebrating long service and work anniversaries.
  
  

Essential Skills And Experience

• Proven experience as an IT Help Desk Technician, or entry / graduate level candidates with a relevant background.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills in verbal and written English.
  
  

Location Consideration:

• Please note that our Melton location is approximately 10 miles from Hull City Centre with limited public transport. Ensure you can reliably commute to this location before applying.
  
  

If you are an IT support professional or a recent graduate looking to start your career in a fast-growing company, Heron Foods wants to hear from you. Join us in our mission to provide excellent technical support and contribute to our ongoing success.

Apply Today! Click 'apply now' to submit your application. We look forward to reviewing your application and potentially welcoming you to our IT team at Heron Foods. Apply soon to ensure you're considered!