IT Service Desk Analyst

www.findapprenticeship.service.gov.uk - Jobboard; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

An IT services provider in Gateshead is seeking an IT Service Desk Analyst to assist the team with administration of user services, including troubleshooting network issues and maintaining IT assets. The role offers 33 days holiday, continuous training, and a commitment to diversity and inclusion. Applicants with a strong administration background and effective communication skills are encouraged to apply.

Benefits

33 days holiday

Company sick pay

24/7 GP access

Two paid volunteering days

Ongoing training and development

Qualifications

• Good administration background and able to perform general administrative activities.
• Effective communicator with telephone and communication skills.
• Strong team player with a high level of attention to detail.

Responsibilities

• Administrator and control of all internal line of business software systems.
• Maintain, update and create administration documentation.
• Take incoming calls and remotely supporting IT issues.

Skills

Administration background

Effective communication

Attention to detail

Problem-solving skills

Ability to manage conflicting demands

Job description

Based in Gateshead

9 Day Working Fortnight shift pattern - a day off every 2 weeks!

We Put People First so you can Deliver Outstanding Service

This is great opportunity for to join our IT team in the Gateshead office. As an IT Service Desk Analyst, you will be assisting and supporting the wider team across the administration of user services.

As IT Service Desk Analyst you will:

• Administrator and control of all internal line of business software systems
• Maintain, update and create administration documentation
• Administrator and support with IT assets and equipment including iPads, laptops and mobile phones, liaising with the external 3rd party Mobile Communications provider
• Troubleshoot network issues and liaising with our network providers
• Take incoming calls and remotely supporting IT issues
• Support on IT projects when required.

As IT Service Desk Analyst you’ll have:

• Good administration background and able to perform general administrative activities.
• Effective communicator with telephone and communication skills
• Ability to manage conflicting demands and work at all levels across a diverse organisation
• Strong team player with a high level of attention to detail
• A problem solver with a logical and structured approach to work

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…

Please note: Security clearance (DBS) is required for this role.

Keywords:

IT Service Desk