IT Service Desk Analyst

TN United Kingdom; Dundee; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative university is looking for an IT Service Desk Analyst to join their dynamic IT Services Department. This role involves providing top-notch customer-focused IT support to staff and students, resolving issues at first contact. The ideal candidate will have experience in IT support, strong communication skills, and a collaborative spirit. Join a vibrant team dedicated to delivering high-quality digital technology services and making a meaningful impact in the university community.

Qualifications

• Experience in IT support environment required.
• Strong communication skills to discuss technical issues.

Responsibilities

• Provide 1st line IT support for staff and students.
• Resolve incidents and service requests at first contact.

Skills

IT Support

Customer Service

Communication Skills

Technical Troubleshooting

Microsoft Suite

Job description

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About Abertay University

Abertay is a modern university with a global outlook, rooted in its local and national communities. We are known for high-quality, well-directed teaching and research, providing a stimulating and enriching experience for our students.

IT Services Department

IT Services is a friendly, vibrant, and fast-moving department focused on delivering excellent customer service and high-quality digital technology services to our staff and students.

Job Opportunity: IT Service Desk Analyst

We are seeking to appoint an IT Service Desk Analyst within the IT Service Delivery Team.

1. Reporting to the Senior IT Service Delivery Officer, you will provide professional, customer-focused 1st line IT support for staff and students.
2. You will resolve the majority of incidents and service requests at first contact, covering a wide range of services.
3. Candidates should have previous experience working within an IT support environment, with technical skills supporting users at all levels using PCs, mobile devices, and the Microsoft suite of applications.
4. The ideal candidate will be empathetic towards users, possess strong communication skills, and be able to clearly discuss complex technical issues both verbally and in writing.
5. Good team working skills and a willingness to learn are also essential.

A full candidate brief, including the job description, person specification, and application details, can be found below.