IT Service Desk Analyst

WMDO - World Medical Device Organization; Colchester; Hybrid; GBP 25,000 - 45,000; Full time

Job description

IT Service Desk Analyst - Professional Services

Are you passionate about technology and delivering exceptional IT support? Join a gold-standard IT Service Desk that operates at the forefront of ITIL best practices, supporting a cutting-edge tech stack featuring best-of-breed cloud technologies.

Why Join Us?

• Be part of a diverse and inclusive team that values your contributions.
• Gain hands-on experience with a wide range of innovative cloud and enterprise technologies.
• Work in a dynamic environment where your skills will continuously evolve.
• Benefit from two weeks of paid training to ensure you deliver a white-glove service.

About The Role

We are seeking a proactive IT Service Desk Analyst to provide first-class support to a global user base. You will play a key role in ensuring IT systems run smoothly and efficiently, supporting senior stakeholders and resolving technical issues across a sophisticated IT ecosystem.

What You'll Work With

• A diverse and modern tech stack, including cutting-edge cloud solutions
• Industry-leading tools and best practices aligned with ITIL standards
• A fast-paced environment where innovation and efficiency are key.

What We're Looking For

• Strong troubleshooting skills in Office 365, Active Directory, Teams, Exchange, ServiceNow (desirable but not essential)
• Experience working in a professional services or start-up environment
• Excellent verbal and written communication skills
• A proactive, customer-focused mindset.

Hybrid Working

This role offers a hybrid working model, with regular office-based collaboration in Colchester. Applicants must be within a commutable distance.

This is a fantastic opportunity with a global company that offers excellent opportunity for career progression. The role could be a good fit for someone who is looking to start or further their IT career as a Service Desk Analyst.