IT Service Desk Analyst

Endeavour Recruitment Solutions; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an IT Service Desk Analyst to work for a law firm in Central London. The successful candidate will be responsible for supporting all user IT issues while ensuring high-quality customer service. Required skills include experience in service desk environments and knowledge of Microsoft operating systems. This position offers the chance to be the first point of contact for diverse IT-related queries.

Qualifications

• Experience in a busy Service Desk/Desktop Support environment required.
• Proven analytical and problem-solving skills necessary.
• Self-motivated and directed with a team player mentality.

Responsibilities

• First point of contact for all user IT related issues.
• Answer incoming calls, emails, self-serve calls.
• Handle user issues within agreed KPIs and SLAs.

Skills

Experience of working in a busy Service Desk/Desktop Support environment

Customer focused approach

Logging and taking ownership of calls

Clear and concise updates

Experience of working in a mixed-platform environment

Knowledge of Microsoft operating systems; Windows 7, Microsoft Office 2010, exchange 2010

Knowledge of Remote tools (VNC, SCCM, team viewer)

Hardware set up, software installations/configuration

MFD Management

Tools

Support works or similar Service Management tool

Job description

Endeavour Recruitment has a fantastic opportunity available for an IT Service Desk Analyst to work for a Law firm in Central London.

A successful candidate will be the first point of contact for all user IT related issues, answering incoming calls, emails, self-serve calls and handling them within agreed KPIs to ensure that the Service Desk delivers a service in line with agreed SLA's, whilst maintaining a high level of Customer Service at all times.

Experience and skills required

• Experience of working in a busy Service Desk/Desktop Support environment
• Customer focused approach
• Logging and taking ownership of calls
• Clear and concise updates, keeping users updated
• Experience of working in a mixed-platform environment
• Knowledge of Microsoft operating systems; Windows 7, Microsoft Office 2010, exchange 2010, AD, Remote tools (VNC, SCCM, team viewer), Hardware set up, software installations/configuration, MFD Management

Personal attributes

• Self-motivated and directed
• Proven analytical and problem-solving abilities
• Team player
• Knowledge of Support works or similar Service Management tool