IT Service Desk Analyst

Jigsaw Homes; Ashton-under-Lyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing organization in Ashton-under-Lyne is seeking a passionate Service Desk Analyst to take ownership of IT incidents and assist employees with technology issues. You will help deliver excellent customer service and support the team's efforts in using evolving technology. If you thrive in a dynamic environment and have a keen interest in technology, we want to hear from you.

Benefits

24 days holiday plus additional days

Occupational sick pay

Access to training and development

Simply Health membership

Access to on-site gyms

Qualifications

• Passion for technology and customer service.
• Ability to handle multiple incidents via phone, email, and ticketing systems.
• Willingness to travel between locations.

Responsibilities

• Take ownership of incidents and resolve issues quickly and efficiently.
• Assist colleagues with various equipment and software.
• Promote and support changing technology usage among employees.

Skills

Customer service

Technical troubleshooting

Flexibility

Job description

Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?

Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).

As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, Simply Health membership, access to on-site gyms and training/development opportunities.

If you are looking for a career with an outstanding company then please read on.

Who we are:

Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands.

We provide quality; low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the Department:

No two days are the same.Supporting more than 1400 colleagues in the North West and Midlands, we are a busy department and enjoy the fast paced demands of delivering a high-quality service.

Jigsaw Homes Group’s internal IT department has around 30 like-minded professionals, working from its head office in Ashton-Under-Lyne.

The department is split up into several teams; Business Intelligence, Business Systems, IT Infrastructure and IT Service Management. It is responsible for the entire Group’s IT functions and directly contributes to its success.

Role Information:

The role of Service Desk Analyst is an important and challenging role and we are looking for someone who is passionate about technology and customer service.

You will take ownership of incidents that are raised via telephone, email and an internal ticketing system working to resolve issues reported quickly and efficiently. You will be assisting colleagues who use a wide variety of equipment and software to ensure they are able to deliver a service to our customers.

You will be responsible for helping the team deliver excellent customer service which meets and exceeds expectations, supports people’s needs and promotes the use of ever changing technology with our employees.

You must be flexible and able to travel between other locations when required.

If you have a passion for making a difference and have a thirst for technology, we want to hear from you.

If this sounds like the perfect job for you then don’t hesitate to apply now by uploading your current, up to date CV and a covering letter.

We reserve the right to close this vacancy early should we receive a sufficient number of CV's.