IT Service Desk Agent - Weekends

VanRath; Belfast; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an IT Service Desk Agent for a temporary position in Belfast. The role involves resolving IT support queries primarily in a 24/7 helpdesk environment. Candidates must have strong help desk experience and good IT support knowledge. This position offers a salary of circa £30k - £35k per annum with the potential for ongoing extensions.

Qualifications

• Strong technical help desk experience is essential.
• MSP experience would be beneficial.
• Experience raising and resolving tickets is required.

Responsibilities

• Resolve tickets providing technical support to end users.
• Collaborate with the team to ensure excellent service.
• Adhere to company policies focusing on Cyber Security.

Skills

Strong technical help desk experience

Good customer service

Strong IT support knowledge

Experience providing wide range of IT support

Tools

Windows

SharePoint

Teams

Exchange

ServiceNow

Job description

Summary

• Job Reference: VR150925
• Job Title: IT Service Desk Agent
• Salary: circa 30k - 35k pa
• Location: Belfast, City Centre
• Contract: Temporary, full-time, 8+ weeks (possibility for ongoing extensions) - to start ASAP

Start ASAP.

Overview

We are recruiting an IT Service Desk Agent for a 24/7 helpdesk on a Thurs-Mon 1pm to 10pm shift, WFH Sat/Sun and later half of shift on Thurs/Fri/Mon.

You\'ll be resolving tickets from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or working through a ticket queue.

This is a large organisation with plans to expand, so there could be the possibility of extension or promotion down the line.

Requirements

• Strong technical help desk experience, with good customer service
• Essential - Strong IT support knowledge - Windows, SharePoint, Teams, Emails, Exhange, User access etc
• MSP experience would be great to have
• Experience raising and resolving tickets
• Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc

What you\'ll do as an IT Service Desk Agent

• Pick up and resolve tickets - providing technical support to end users including product users/business representatives - all issues fairly complex across Windows/SharePoint/Emails/Exchange etc
• Work at a fast pace to ensure issues resolved efficiently and effectively
• Collaborate with the wider team to ensure an excellent IT Support service
• Be proactive in learning and developing new technologies
• Adhere to company policies and procedures with particular attention to Cyber Security.
• Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc

For further information on this IT Service Desk Agent role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.