IT Service Desk Agent

VanRath; Belfast; On-site; GBP 30,000 - 33,000; Full time

Job summary

A recruitment agency is seeking an IT Service Desk Agent for a client in Belfast. This role involves providing technical support for financial services, ensuring customer queries are resolved efficiently. Candidates should have strong technical helpdesk experience and good customer service skills. The company offers a temporary full-time position with possibility of extension.

Qualifications

• Strong technical helpdesk experience, with good customer service.
• MSP experience preferred.
• Experience providing IT support for laptops, printers, WiFi, and various software.

Responsibilities

• Provide technical support via inbound calls to end users.
• Work at a fast pace to ensure issues are resolved efficiently.
• Collaborate with the team for excellent IT support.

Skills

Technical helpdesk experience

Customer service

IT knowledge

MSP experience

Ticket raising and resolving

Support for laptops/printers/WiFi

Knowledge of Windows/Email/SharePoint

Tools

ServiceNow

Intune

Job description

Summary

• Job Reference: VR290725
• Job Title: IT Service Desk Agent
• Salary: circa 30-32.5k pa
• Location: Belfast, City Centre
• Contract: Temporary, full-time, 3+ months, possibility of extension / move to perm

URGENT START

Set shifts below

• M-F: 12noon - 9pm
• M-F: 2pm -11pm

Overview

Our US tech client within the private sector is looking relocate their IT Service Desk Analyst team to Belfast to provide IT support to their end users, all focused on their financial products and services. This is a large multi-national and your day-to-day would involve IT, network and systems support via inbound calls (helpdesk), emails, ticket systems etc.

You'll be taking calls from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or raising a ticket and escalating to the appropriate queue.

This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion to those who do well.

Requirements

• Strong technical helpdesk experience, with good customer service
• Strong IT knowledge
• MSP experience would be great to have
• Experience raising and resolving tickets
• Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc

What you'll do as an IT Service Desk Agent

• Provide technical support via inbound calls to end users including product users/business representatives
• Work at a fast pace to ensure issues resolved efficiently and effectively
• Collaborate with the wider team to ensure an excellent IT Support service
• Be proactive in learning and developing new technologies
• Adhere to company policies and procedures with particular attention to Cyber Security.
• Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc

For further information on this IT Service Desk Agent role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.